Raymour & Flanigan Furniture and Mattress Store

Reviews

• LD

  Linda DeCarolis

  3 days ago
  5.0
  Michael was a very knowledgeable salesman and was able to find just what I was looking for. Very pleasant shopping experience. Looking forward to me furniture delivery in just a few days.
• RP

  Rabbi Yonina A Foster, Ph.D.

  5 days ago
  5.0
  Elliot at the Niagara Falls Blvd. store helped me by phone find what I wanted quickly and easily. Then, when the payment link was jammed, he sent me a shopping cart one and I made my payment. It's a bed that rises the head. Simple frame, perfect for my needs. Reverie 2em Adjustable Base. Queen. Thank you, also, to Alfred and Enrique who delivered with expert care and were in and out of my house in five minutes! Maybe ten.
• BK

  Brenda Kellner

  Aug 27, 2026
  5.0
  Michael Russell made our shopping experience very pleasant. He didn’t rush us, try to over sell; and showed he had the expertise in each product line. We looked at many couches today. I bought the couch my daughter wanted for her apartment.
• KG

  Krista Vince Garland

  Aug 26, 2026
  5.0
  Karen was AMAZING. We purchased a leather recliner a year ago and sought her out recently to buy a leather sofa. She's super easy going, positive, and fun. She makes the process comfortable and doesn't pressure you. She's got a funky style- hope to engage with her again, as we're also going to be looking for a sectional and mattress soon!
• JF

  John Forsberg

  Aug 12, 2026
  2.0
  Bought an Avocado mattress a few months ago. The sales team was amazing—as you might expect from anyone trying to sell you something. Unfortunately, I’ve recently realized that the $300 mattress-in-a-box in my guest room is actually the better mattress. My 108-day-old Avocado mattress feels like sleeping on a pile of sticks. I don’t fault Raymour & Flanigan for the quality of the mattress—they didn’t make it. What I do fault them for is the poor response I received from the in-store manager when I brought the issue to their attention. His response was essentially, “Sorry,” followed by, “Do you expect us to take a loss?” My advice: Be very aware of their return and exchange policies before making a purchase, and get those policies in writing. That way, if the policy changes or you have an issue with your purchase, you have documentation of what you were told at the time of sale.