Hi-Way Garden Center is a seasonal retail plant and garden supply store. We are open every year from mid-April to sometime in October. We have a huge variety of healthy annuals and perennials grown locally at our very own greenhouse farm. You cannot get better quality anywhere else! We have two locations. Our main store is attached to the farm on Tonawanda Creek Road in Amherst and our second store is on Transit Road in Lockport. All of the annuals and perennials at the Lockport store are trucked there from the farm in Amherst. While not organic, we have made every effort in recent years to reduce the use of harsh chemicals and pesticides. We employ a system using beneficial insects to eradicate insects that cause harm to plants.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.