Extra Space Storage

Reviews

• IR

  Imonia “ONia” Roundtree

  May 8, 2026
  1.0
  Warning This storage has no bathroom. I've been with this storage since 2023. I successfully transferred my 5×10 unit into a 10 ×10 unit since my unit was paid for, I only had to pay for the remaining amount. Which was great and made sense. Even though the new unit has a huge pillar inside as you can view in the picture below. Since I became pregnant I realized I would need more space that the pillar takes up. I paid my unit which was $131 and looked for a better available storage. For a 10×10 with fees the total would be $123. So then I reached out to customer service to see if I can receive a transfer of funds to this new unit, they agreed that after I paid for the new unit that the difference that I paid for my current unit will be refunded since I will be closing that one out. The day after my payment I was on my way to confirm my new unit with manager when the district called and disagreed with customer service that I will not be refunded and I will have to keep my pillar unit for the remaining month. They insisted on canceling my autopay and my move out date which was the next day. The next day I called the manager, customer service and the remote district back on the issue because now I have a empty unit that was demanded I keep. Each of them said that they would look into it and give me a call back with a resolution. It's been a week today with no call back, no resolution with a storage unit that I have to hold until my next payment. I even reached out to the virtual assistant on the site with no reply back. Instead of calling back I decided to create this review with photo documentation. Again I've transferred units before, I'm 7 months pregnant and now under alot of stress thanks to extra storage space management.
• DM

  Danielle Martin

  May 4, 2026
  5.0
  Im not usually one who picks indoor vs drive-up storage, but this place had a great discount rate for the 1st 3 months, and still is pretty cheap for me for since. The drive-in garage is helpful, and the whole place is pretty secure. The man at the front desk is super friendly, and I have no complaints about the company itself.
• AA

  AJ Atchinson

  May 2, 2026
  5.0
  Shazam was great very cheerful. Excellent customer service! Thank you!
• RB

  Ruth Monica B

  Apr 25, 2026
  5.0
  I am extremely satisfied with the service at Extra Space in Albany. From the moment I called to inquire about a unit, to the time I moved in, I received nothing but excellent service. They were extremely helpful. Thank you very much!!!
• EW

  Elaine J. Wey

  Apr 25, 2026
  5.0
  I can't rate this Extra Space on Broadway, in Albany, NY, highly enough! Reserving a unit online was easy, but the best part of this particular location is Shazam. Shazam was easy to reach by phone, friendly and knowledgeable on-site, took my concerns seriously, and his customer service is excellent! He is flexible and will work with you to meet your storage needs. Thanks, Shazam!

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