Ferguson Home

Reviews

• MF

  Michelle Francis

  Sep 11, 2026
  1.0
  When we walked in, we were hopeful we would have quality service. The women at the door greeted us and told us to let them know if we needed help. After a bit of browsing we asked to get a salesperson. We walked back to the bath fixtures and the woman who was sitting at the desk (whom we had ignored previously because it looked like she was busy), said “I know you need help. I am working on something. What do you need? Like how many things are you buying. I need to know if I can take five minutes and finish or if I have to get up and help you. I need to know what you need so I can decide how much time you will take.” Wow! Her tone of voice was incredibly rude and insulting. My husband and I walked out. For future reference- if you are under a deadline- it’s not the customer’s fault. Especially when those customers did not speak to you or request your attention. You lost a good sale. Next time, please take a breath before speaking, or choose to take the five minutes you need before addressing the customer. Finally, Ferguson- maybe you should consider putting desks away from customers, so if your associates are stressed out, it doesn’t impact sales.
• BP

  Bill Papa

  Aug 24, 2026
  1.0
  I was looking for a sink and faucet for new countertop project. Salesperson was very attentive and helpful and we selected items wanted. The next day I had an additional question and made 6 attempts to reach the salesperson. Operator was trite and unhelpful. Instead of reaching an email I was told salesperson was unavailable. Either my business was not important enough or I was interupting their rest period.
• RT

  Rebecca Tackett

  Jul 7, 2026
  2.0
  Ferguson installed the kitchen appliances in my home for Toll Brothers - a JennAire. I used the self cleaning portion of the oven and it not only locked up my oven but burnt out the motherboard. Because of the way it was installed it required the installers to come out, disconnect the wires, and uninstall the oven before a repairman could could complete their repairs. Once that was accomplished, it again required the Ferguson installers to reinstall and reconnect the wiring because the repair people were not legally allowed to. Ferguson has been completely unresponsive to requests to get the oven put back in and I have now been without an oven for over a month. "Service" is clearly NOT something they care about if they can't even return calls from me or Toll Brothers just to schedule an appointment to reinstall the oven. I would never recommend them if you want someone to actually set an appointment and do any work!
• TC

  Tami Cummings

  Apr 29, 2026
  1.0
  Great options to look at (which is all I could do) because the 3 times I have been in there I've been told that I needed to wait to get assistance because there were several people ahead of me. They just don't have enough staff to support any questions or assistance.
• PP

  Patricia

  Mar 5, 2026
  1.0
  I had a very disappointing interaction with a Ferguson delivery driver in our neighborhood this morning. While unloading a delivery behind my garage, his truck blocked my ability to get out of my driveway. When I tried to explain that I couldn’t leave, the driver became extremely rude and confrontational. Instead of handling the situation professionally, he began yelling, flipping me off, and calling me names while I waited for him to move his truck. It was completely unnecessary and very unprofessional behavior, especially toward a resident who was simply trying to leave her home. Companies should expect their employees and drivers to treat people with basic respect.

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