Lowe's Home Improvement

Reviews

• TA

  Ted Aschenbrenner

  2 days ago
  1.0
  Still no joy. Over 6 weeks past the dishwasher first leaking. Had to threaten litigation to even get a call back back. They are still stalling. Assurant, Inc. is the partner that handles protection plans, extended warranties and support services for Lowe's Companies, Inc. they are deep in the middle of this. Lowes Store #0397 Major Dishwasher Install Problem & Lack of Warranty Service Lowe's Companies, Inc. As of this date and time the problem has not been addressed,  To my or my wife's satisfaction. -An extended warranty on an appliance is insurance, if there is a problem it should be repaired or replaced within the warranty period. Timeline: -Bosch Dishwasher leaked after about 4 years, still fully under 5 year warranty. -Appliance Repair Person could not remove dishwasher said it was our problem to remove it. We had originally paid to have Lowe's own installers do the install. -An email back to us from Lowes said our dishwasher was "Improperly installed". -Attempt to return Dishwasher was declined even though improper installation from day one. -So far we had to order a new dishwasher with install cost and a new warranty. -$1200.00 Bill for dishwasher removal after floor demolition and floor repair on ceramic tile. -I will not go into other damage issues here. -Ted Aschenbrenner Manassas Virginia 20109 Keywords Below are appliances products names or contractor terms etc. that could be relevant in doing due diligence on purchasing. Install keywords installer installation replace contractor  service improper faulty installation Services plumber electrician  gas logs carpentry electrician  roofer  contractor roofing gutter electrical gutter Repair Keywords appliance repair replace removal remove reviews problems issues bad reviews unresolved problems Products dishwasher stove cooktop electric stove oven natural gas stove refrigerator freezer exterior door fire screen door French door sliding door roofing roof  replacement windows screen doors refrigerator garage door gutters downspouts metal roofing fence fans light fixtures countertops granite  synthetic stone vinyl siding heating cooling systems air conditioning units kitchen remodeling bathroom vanities bathtubs showers washers dryers ranges faucets sinks walk in tubs shower conversions floors flooring hardwood laminate ceramic tile vinyl decks backup generators Extended Warranty Terms long term extended repair warranty protection plans maintenance agreements product protection plans PADDING: UIYFCEet57uyj7
• MM

  MzAbundanze MzAbundanze (Mz.Abundanze74)

  May 5, 2026
  3.0
  Lowe's vs Home Depot... who's your favorite home improvement store?... I prefer Lowes.
• ML

  Mike Lober

  May 3, 2026
  4.0
  Didn't have what we were looking for, but the person who helped us was very friendly
• AM

  Ana V Martinez

  Apr 7, 2026
  3.0
  Manny was helpful and patient and made the experience easy while we picked out a saw for a paver project we are working on! Ms. Cheren on the other hand, your behavior was embarrassing. The eye roll when my parents said they were in line to make a purchase and schedule delivery was obvious and unprofessional. If you’re going to work with customers, at least try to act like it.
• BT

  Bea Taylor

  Mar 31, 2026
  1.0
  FINAL UPDATE 4/17: INSULTING SETTLEMENT OFFER. After the 23-day delay (see photo of receipt for the original promised date), Lowe’s corporate finally responded. This delay didn't just cause "inconvenience"—it cost me a tenant and $4,800 in lost rental income. Despite acknowledging their failure to meet the written delivery date, Lowe’s Executive Customer Relations offered a measly $200 to settle. They acknowledge the breach but refuse to cover the actual financial damage it caused. Pure corporate greed. Dishonest delivery promises – $2k later and no appliances. I am extremely disappointed with my experience at this Lowe’s. I purchased a washer and dryer set on March 22nd for $2,033.89. The primary reason I chose Lowe’s was because I was guaranteed delivery by March 31st. I specifically bypassed other retailers with longer lead times just to ensure I had working appliances in my home by today. Today is the 31st, and I’ve just been informed the delivery is delayed until April 14th. This feels like a bait-and-switch. A 9-day promise has now turned into 23 days. Taking over $2,000 from a customer and then moving the goalposts by two weeks is unacceptable. Shop here with caution if you actually need your items on time. UPDATE 3/31: I am adding a photo of the back of my receipt. After I paid over $2,000, the salesperson wrote "Tue 03/31 Delivery" as their official confirmation. Now they are claiming it won't arrive until April 14th. This wasn't a "misunderstanding"—it was a written promise made at the time of sale that they are now breaking.

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