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Reviews

• NC

  N CHI

  Aug 20, 2026
  5.0
  We must express our special thanks to JoJo Davis of Ferguson for her wonderful support beyond her responsibilities. After the electricians' great effort, the large, heavy LED chandelier we purchased from Ferguson finally hung from our tall ceiling. Unfortunately, after several months of operation, 4 out of 12 light panels stopped lighting up, and a nightmare began. We bounced back and forth between Ferguson and the manufacturer without any resolution. Yes, both Ferguson and the manufacturer service representatives are courteous but unable to resolve the issue after 3 months. We are frustrated beyond words, to the point that we are considering seeking help from our legal team. We finally, reluctantly called JoJo, our sales representative, the only one who cared about our business that day, to help us procure our chandelier and pendant needs. We did not want to bother her since she had already done her job, and after-sales support was now the service department's responsibility. Nevertheless, JoJo responded promptly, gathered all relevant information, worked internally, and quickly set up a replacement schedule, including returning the defective chandelier. She did all this within 5 days and diligently kept us updated on the status. It moved us deeply; JoJo's effort calmed our anger and frustration and showed us that Ferguson has understanding, professional sales representatives willing to go above and beyond to serve their customers. Yes, we have to pay the hanging fee again for the replacement chandelier, including removal of the defective chandelier by the electricians, but we are not bitter; instead, we felt blessed since we have received such outstanding support from a wonderful person named JoJo!
• JD

  Jeff Douglass

  Jul 31, 2026
  1.0
  Booked an appt. Wife waited a half an hour past appt time. Still no help. Finally just left. I’ve received better customer service from an vending machine than this.
• KD

  Kirsti Davis

  Jul 19, 2026
  5.0
  Chastity was very professional and helpful. We spoke with her on the phone and later visited the store to discuss bathtub options. She was knowledgeable, answered our questions, and provided excellent customer service.
• PK

  Peter K

  Jul 3, 2026
  2.0
  Worst experience. Ordered a subzero fridge, they ordered the wrong refrigerator. Then put me through two years of hell to get the correct fridge. Endless emails from Ferguson “oh we’re doing our best” then an automated email letting me know my fridge is not in. I ended up calling wolf subzero myself, and they contacted the distributor and the distributor contacted Ferguson and finally I got my fridge. That’s not the way it’s supposed to work. Sad when your customer has to do the legwork on the $15,000 fridge . NO apology nothing to make good. They just take your money and could give a shit about you. Sadly, there’s nowhere else in Las Vegas to get certain things.
• RL

  Rick Lemberg

  Jun 17, 2026
  1.0
  We were glowingly referred here. We visited with a long list of appliances to purchase. The saleswoman was aloof and seemed more opinionated than listening to our requests. Among the odd moments, (as a male customer) she guided me alone to enter their small ladies room confirming right at the door that it was empty first, so I could view a very modern toilet. I go in and totally embarrassing there was a woman coming out of the stall. No apology from sales. Welcome to Furguson! There was to be a prompt quote for the eight high-end appliances we wanted to begin with of the twenty+ we need. Two weeks went by and nothing. We reached out and the woman told us by email that she had been out. No apology. No assignment of our account. Just that, and then their quote for $43k. No rebates mentioned. Line item charges for every little thing. We ordered from their excellent competitor who gave us unlimited white glove delivery and more. "She is out. Just ignore the customers. End our communications unless they call us." was the strategy we experienced.

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