Lowe's Home Improvement

Reviews

• LM

  Lukas Moreau

  Aug 9, 2026
  1.0
  I’ve never dealt with anyone rude at Lowe’s until last night.. This was a first. I expect that kind of attitude at Walmart or a fast food place, but not at Lowe’s. I arrived around 8 PM to pick up an order. I went inside and scanned my barcode at the kiosk. After waiting about five minutes.. which isn’t bad, I went to customer service. He told me someone would be there shortly. I looked over at self checkout, and a young woman kept glancing at me. After ten minutes of waiting, I asked customer service again. That’s when the young woman from self‑checkout finally walked toward me and said, “I got it.” No greeting, no politeness... just attitude. She walked up and said, “You need a blue cart.” I told her someone usually helps me with the pickup. She replied that she wasn’t going to pick up the items and simply pointed to where they were. Her demeanor and rudeness were the problem, so I canceled the order and left.
• JH

  Juanita Hudson

  Aug 7, 2026
  1.0
  1 star. I ordered trim for my home and it was supposed to be delivered Friday, July 31. No delivery, no call, no email. Nothing. The app just said "delayed on collecting item" with zero updates for days. I had to call myself to find out anything. The rep, Gabe, didn't even know my delivery had failed. He found out the driver called in sick and pushed my date to August 7. Gabe told me he would call me back, but he never did. I had to call again that same day myself, and this time I was connected to a young lady who was beyond rude and downright disrespectful. Gabe at least understood my concerns and tried to help. She did not. Today I called again and was told the delivery is now pushed to August 14. Again, nobody informed me. When I escalated, I was told the delivery driver decided my order was "too big for the truck," left it on the dock, and never told anyone. I was literally told that if I hadn't kept calling, it would still be sitting there untouched. The rep said she'd issue a refund. Instead, my card got charged an extra $700 I never authorized. On top of all this, the automated phone system directs every call through it, and actually getting a real associate on the line is harder than getting ahold of the president. This delay also pushed back my contractor's schedule and cost me more money on that end. Completely unprofessional. No communication, no accountability, and staff who don't seem trained to handle basic issues. I will not be shopping at this location again. Going to Home Depot from now on.
• LS

  Laquavia Simpson

  Aug 7, 2026
  1.0
  I ordered a deep freezer from you guys it was supposed to be delivered Thursday never came y’all claimed y’all had issues with a vehicle so it was finally delivered Monday it wasn’t in a box it was dinged up has stains and had food crumbs already not only that it’s not cold what’s so ever so I asked for a replacement it was supposed to come today and never did I just want to know exactly what’s going on
• MS

  Mark Sewards

  Aug 2, 2026
  3.0
  This is a good store. Mostly I can find what I need here. However, can management please train their cashiers to give us the time to select what kind of receipt we need some of us prefer email receipts and nine times out of 10 the cashier chooses paper before we get a chance to press the email receipt option. Then they don’t have enough training to go back and give us an email receipt. This is a big inconvenience for filks who prefer to track receipts digitally One person at the Lowe’s pro desk on 12th was able to send an email receipt after doing this, so I know it is possible.
• KB

  KimBerley B.

  Jul 31, 2026
  1.0
  I am giving an update: Gabe called me back and offered 20% discount and the delivery fee off if they could deliver the following Friday. Gabe was super professional and is an asset to that store. He is not in Management, but should be. Went to NM to stay with my aunt she just lost her husband. Her washer died and it was super easy to pay for the new washer and set up delivery. On delivery day we hear nothing. We call the store we are on-hold for 46 min. Then we are told that Gabe will help us we wait on-hold again for 32 min. Then we get a busy signal and phone calls cuts off. We call back and speak w/ customer service, when asking for her name she tells me Customer Service Associate. I said yes that is your position, but what is your name. She finally tells me Delphine. I say Gabe didn't answer and while I am on the phone, I hear that Gabe was sent home because he didn't have his vest on. This was waiting for him for another 20 min. Then I get Delphine back and she tries to get Austin on the phone, I am on hold for an hour. Then I call back and ask Delphine to speak to the store manager and end up on hold for 38 min. To have Brianna answer, She says she is not a manager she tells us there is multiple problems with deliveries today and they haven't pulled our washer from the floor, even though it still says it is going to be delivered today... so they don't have any deliveries going out today except a big order to Moriarty, we are in Edgewood so they pass us to get there. They said the store managers name is Kim, but they claim they don't know her last name. Who doesn’t know their store managers last name? So frustrating. At this point we want to cancel our order and buy from anywhere else then Paseo Del Norte Lowe's. Horrible Customer Service!!!! With the loss of our uncle and dealing with Lowe's was a nightmare. Don't shop here. Find another place to get your items. YOUR MENTAL HEALTH WILL APPRECIATE THIS WARNING!!!

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