Aaron's

Reviews

• BS

  Brett Stinson

  2 days ago
  3.0
  When I originally went to this place on central , the manager's name was amanda. She was awesome. Great to talk to and with very customer orientated and had great customer service and if there was ever any issue, she always called ahead of time to let you know, or had somebody do it. if there was ever any delays or problems with a delivery she always made sure she called and let you know. I have purchased multiple items from here and one other location and have never missed a payment and have paid off several items. I am currently paying for 2 other items. Recently, I have been having issues with reception on the TV that I am buying from them so I called to find out if I can have the t v replaced with another t v of a different brand that is comparable to this one since the reception is so horrible. When googling Emerson TV's, there is nothing but bad and horrible reviews on that tv, which they explain as poor or low-grade components used to build the cheap and one of their biggest problems they have and have always had is antenna reception. I found out that amanda was no longer the manager there and was speaking to whoever the manager there is now and in my opinion , she is a horrible manager. I have had her schedule twice for a service person to come to my apartment and deal with my situation and 2 out of the 3 times I had appointments through her No one showed up and no one called to let me know they weren't coming. When I called her to complain about the service.She said they had an emergency.There was nothing that could have been done about it , so deal with it. She also told me numerous times that it was not the TV.And that it was my cheap antenna that I had or the placement of the antenna. When I informed her that that was not the issue because I have a second t v in the bedroom right next to the living room on the same wall with a cheaper smaller antenna , and I get perfect reception , and I get a hundred and fifteen channels. When I purchased the new antenna for the new TV, it wasn't just a basic cheap antenna.It has boosters on it and it's supposed to be one of the best you can buy. Yet she informed me that it still was not the t v , and it was my antenna. I also informed her that I googled emerson t v's and was trying to read all the bad reviews and asked why they even sell such a crappy product without notifying the customer of how bad the product is again, her comment was, it is what it is? And she was going to send a technician to look at it to see if there was anything wrong with it, and the technician said there was nothing wrong with the TV and agreed with my assessment that it was not the antenna, it was the crappy TV. So her solution was to set up another appointment for someone to come pick up this TV to take it in to service to find out.If there is a problem with it and was going to give me a loner to use in the meantime. Well , that was the second appointment that was canceled and was never informed about the cancellation of the appointment. I have since contacted corporate and they are looking into this situation for me. I'm a senior citizen and partially disabled.And this is the apartment I will probably live in for the rest of my life. I explained that to her and told her I did not want a TV that has a known problem with antenna reception, and that I would like it replaced with An equivalent size and priced TV. Her response was if the t v comes back with nothing wrong with it , my two choices are to keep the t v and suck it up or return it and start all over with another t v. In my opinion, because I was actually in retail, a good share of my earlier life. Because my dad owned grocery stores.\n I know what real public service And good customer service is all about. And in my personal opinion , this manager sucks.
• NM

  Nina Montoyis

  Jul 2, 2026
  1.0
  Rude manager
• CC

  Cinthia Chavez

  Jul 2, 2026
  1.0
  Absolute worst customer service I have ever experienced. I have auto-pay explicitly set up for Fridays/Saturdays to align with my pay schedule. Today, the store manager, Amanda, called me demanding to process my payment a day early. When I explained that the funds wouldn't be there until my scheduled day, she became incredibly rude, standoffish, and literally started yelling and interrupting me. She aggressively told me they were going to force the payment through today anyway, knowing it would fail, just so they could hit me with a late fee next week. When I called out her horrific, unprofessional attitude, she literally bragged about it and hung up on me. Amanda has zero conflict-resolution skills and absolutely should not be in a management position. Avoid this location at all costs unless you want to be harassed and yelled at for following your own payment agreement.
• MF

  Megan Fredericks

  Mar 12, 2026
  5.0
  Hello Anna! Thank you for noticing me and your amazing response. I love my rented furniture so much; I use the rug to lay as a foundation for my student housing Redondo apartment housing at the University of New Mexico building C 229 D apartment bed spread! I’m glad my review inspired such a vivid investment in responding hassle free.

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