Lowe's Home Improvement

Reviews

• SJ

  Stacy J

  Jul 2, 2026
  5.0
  I placed a fairly large same-day pickup order, but unfortunately my local Lowe’s did not have the items in stock, so I had to travel to the Toms River location instead. I even had to borrow a pickup truck to make the trip. When I arrived, my order was still not ready. Understandably, the store was busy, but I was greeted by Head Cashier Stephanie, who immediately welcomed me with a smile and asked how she could help. She quickly looked up my order and worked to get me the assistance I needed so I could be in and out as quickly as possible. While some of the other employees seemed understandably overwhelmed and frustrated due to how busy the store was, Stephanie remained friendly, kind, professional, and helpful throughout the entire interaction. She truly went above and beyond to make the process smooth and stress-free. Thanks to Stephanie, what could have been a frustrating experience turned into a wonderful one. Lowe’s is fortunate to have an employee like her representing the company.
• MM

  Maryann Mooney

  Jun 13, 2026
  1.0
  We ordered a kitchen cabinet from Lowe’s Home Improvement Store #1608 in Toms River, NJ, because we needed it to match our existing natural maple kitchen cabinets, which were originally purchased from Lowe’s. Before placing the order, we met with Kitchen Specialist John Farrington and specifically explained that matching the existing cabinets was our top priority. We showed him both a sample and photographs of our cabinets and made it clear that if an exact match could not be achieved, we would not place the order. Mr. Farrington repeatedly assured us there would be no problem and even stated that he was "the best at his job" and could match the cabinets perfectly. Based on those assurances, we proceeded with the purchase. Unfortunately, when the cabinet arrived, it did not match our existing cabinets at all. We immediately contacted the store and Mr. Farrington. After supposedly investigating the issue with his cabinet representative, he informed us that we received exactly what we ordered—which is simply not true. We ordered a cabinet that was represented to us as a match to our existing natural maple cabinets, and what arrived was clearly not a match. To make matters worse, Mr. Farrington told us we could return the cabinet, but only if we paid a 20% restocking fee. We feel this is completely unfair since we relied on his expertise and assurances when making the purchase. When my husband repeatedly asked to speak with a supervisor, Mr. Farrington refused to provide contact information. He claimed he had spoken to his supervisor and that we would be contacted, but that never happened. We chose Lowe’s because we had successfully purchased our original cabinets there and trusted the company to stand behind its products and employees. Instead, we have been met with poor customer service, a lack of accountability, and complete disregard for our concerns. Not only was a costly mistake made, but no effort was made to take responsibility or make things right. As a result, I have lost confidence in Lowe’s. We had planned to shop there for an upcoming bathroom renovation this summer, but after this experience, we will be taking our business elsewhere. We have never been treated so disrespectfully by a store employee, and this experience has been extremely disappointing. The one star is only because I had to put one in order to proceed. If it were up to me they would receive zero stars!
• LK

  Lynn Kilar

  Jun 12, 2026
  5.0
  Lowe’s Garden Center hooper ave Toms river I had the pleasure of meeting Joshua and Scott this morning in the garden center! Joshua helped me with picking out the perfect sea grass and hanging plant! Scott was so nice ringing me up at the register! It was a great experience today they were so friendly and just made me wanna come back this afternoon to buy more thank you!! Happy summer I actually came back this afternoon and Dillon helped me get bags of soil and he even put them in my car for me! thank you so much You were all so helpful and friendly I just wanted to say thank you again!!
• MM

  Meg

  May 3, 2026
  1.0
  Terrible costumer service. My mom ordered mulch YESTERDAY morning. We waited all day called three times. 9pm came when we called them last after three times. Today comes around my mom calls a couple more times until she had to go over there. Super unprofessional especially Mikayla who my mom saw mocking her and other customers. My mom had to even fight to get a refund back. They also say they have “no control over third party apps” but they also promised to call them and they admitted they never did. They did not handle anything professionally. Can say we are never ordering anything anymore over here.
• JD

  John DiRosa

  May 1, 2026
  1.0
  This store has gone downhill. I haven’t been to this Lowes in quite a while, but the last few times I’ve gone I couldn’t get out of there fast enough. Great place to visit if you enjoy feeling drained and frustrated by the time you leave. It’s like an extension of high school in there with the employees nowadays. There’s always a bunch of them just standing around with mean mugs trying to look tough or cool or whatever they’re trying to do instead of working. Sometimes they’re in groups talking, sometimes they stand in the middle of the aisles watching and hearing you coming with a full cart, but won’t move. No smiles, no Hellos, no May I Help You’s. Because that’s how it used to be there in the past. There were once nice, helpful employees in this place at one time. Meanwhile, almost every box in every aisle is out of order. I spent 20 minutes the other day slamming and sliding boxes around looking for a fitting that wasn’t in the right place and no one offered me any help. They walked by to watch what I was doing, but no one had the courage to walk up and help me though. I shouldn’t have to ask for help either if they’re going to stand there watching me go crazy looking for something. However, they will watch and follow you around if they believe you’re “stealing” though. I recently had one employee literally stand right next to me to watch what I was doing when I was on my phone looking for a tool I needed on the Lowes website because I couldn’t find it in the aisle. Since he was standing there doing nothing other than making me feel uncomfortable, I asked if he knew where the tool might be and all he did was shrug his shoulders while dirty looking me. Wouldn’t leave til I chose a different tool because I gave up looking for the first one with this guy breathing down my neck the whole time. Should’ve left my whole cart there and walked out. I don’t need to be treated like that. What he did was completely uncalled for and I should’ve reported him for doing that. Some of the cashiers pick and choose who they want to help as well. They’ll watch you struggle to scan things, but again won’t offer any help. The last time I was there, the one girl stood there watching me take all these long items out of my cart to scan them. I had to be careful the whole time because there were people and kids all around and I didn’t want to bump into anyone accidentally. After I got done scanning everything, I noticed there was a portable scanner next to the machine. She couldn’t just take 2 seconds to tell me that was there or help me scan those things? Who really wants to shop at a store where they’re made to feel uncomfortable and unimportant time after time? I’ll make it my business to go to the orange store from now on.

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