Lowe's Home Improvement

Reviews

• CF

  Charles Falck

  Jun 20, 2026
  1.0
  If I could give negative stars, the rating would be endless. Save yourself the time and frustration, avoid this store and this company. The General Manager refused to take responsibility for an issue his store created. Even after I personally delivered a letter requesting a phone call, he never reached out to discuss the situation or see if anything could be done to make it right. That level of disregard speaks volumes about how Lowe’s values its customers. Escalating the issue to corporate was no better. I received the standard corporate talking points, but no meaningful follow-up. I was given explanations of policies that apparently do not exist, and I have little confidence that any conversation ever took place with the General Manager. What is most disappointing is that Lowe’s appears to view situations like this as insignificant. Customer concerns are treated as an inconvenience rather than an opportunity to provide service and accountability. Based on my experience, Lowe’s is far more focused on protecting its bottom line than earning or keeping customer trust. Lowe’s states that its strategy is “rooted in serving our customers” and that its mission is “solving problems and fulfilling dreams for the home.” I would genuinely like to understand how my experience aligns with that mission. From my perspective, the only problem being solved here is Lowe’s disengaging from responsibility while leaving the customer to deal with the consequences.  Lowe’s essentially threw me to the curb and not care about helping their customers. Congrats Lowe’s on making my decision to never step foot in any of your stores very easy. Wish nothing but negative sales going forward.
• WS

  William Schwan

  Jun 12, 2026
  5.0
  Great help
• CM

  Christian McLeer

  May 28, 2026
  1.0
  Yet another example of random screw ups from corporate retailers where there’s nothing you can do about it. Placed a delivery order last Sunday for a construction project im working on scheduled for may 28th delivery. Confirmed a dozen times. May 28, may 28, may 28…. Yet may 28 comes (today) and i get a text confirming my delivery for may 29. Which, again, was not the delivery date nor was it ever considered. No call or text yesterday or any other day telling me there was some problem or delay. Nope, just a text the day of not even apologizing or explaining, just acting like I never wanted this delivery on the 28th. I’m sure there will be nothing done about it when I call and complain. I’m sure they’ll tell me it says in the fine print the delivery I scheduled is just an “estimated delivery” so they don’t actually have to bring my order on the day I ask. Why is it so hard for people to do the literal bare minimum? To do what you paid them to do? To follow up with an explanation or an apology when they mess up? I guess that is asking too much. It’s enough to make a person go completely insane.
• CC

  Chris Cooney

  May 21, 2026
  4.0
  They have a tome of home improvement tools and supplies. Helpfull people. Sometimes the stock facing is a little fudged.
• JM

  Jennifer Miller

  May 8, 2026
  1.0
  I’m completely disgusted with Lowe’s. I ordered kitchen cabinets to add a pantry in my kitchen. I ordered them and was told April 7th. The very next day, I received an email that they were already delayed 2 weeks. Ok, I get it, things happen. 8 weeks later I get the call that the cabinets are in. My husband and I go to pick them up and they’re damaged. Scratches, blue ink, mind you, the cabinets were while, glue every where. We took the bottom cabinets, which also had scratches, but, we took them knowing once they were put in, you won’t see the scratches. Which is ridiculous to begin with, but we had them reorder the top cabinets. I get a call the following Friday that the cabinets are in. I thought something can’t be right because that was entirely too quick of a turnaround time…a week? We get there, wait an hour for them to bring in the cabinets and low and behold, they were the same cabinets I refused the week before. Same scratches, same packaging, same blue ink marks. I very calmly asked to speak with the manager, who said, I was wondering why our cabinet persons name was on the box. She then told me, she will leave a note for the only person that can get in the cabinet computer system and she would call be back on Wednesday when she was back in. Keep in mind, this is Friday. Again, I was very nice and said I understand, things happen. Do you think I received a phone call? No. I had to call them back the following Wednesday and I was told they ordered the replacements and would let me know when they were in. I called the following Wednesday because I kept getting emails and texts that the replacements were ready for pick up. I called and they said they were just getting ready for call me because the cabinets were in. I asked if she opened the boxes and was told no, because she didn’t want them getting damaged in transit to my house, fine. My husband and I going up there again, I told them I had to look at them before we took them. Well guess what, the cabinets replacements were worse than the first set. The first box I opened had a literal 4 inch gash right by the hardware and it looked like they took a paint brush and slapped the paint on it to try to cover it. Globs of paint and all. At this point I had it I didn’t even open the second box. I told them I’m not taking these cabinet and I’m returning the other ones and want a refund. They said ok and told me they would refund the amount to my card. I told them absolutely not, the credit card bill was paid 10 days after the purchase. I told them I wanted cash back because my card is paid off and I need the cash to purchase cabinets else where. And why would I want to try this all over again knowing it’ll be the same outcome? They told me they think they might be able to do that. I told them, no, you will do it. So, in about an hour, I have to lug these bottom cabinets back to Lowe’s. If I don’t have $2k in cash in my hand when I leave that store they’re going to have a huge problem on their hands. Stay away from Roth and Allen cabinets because there clearly isn’t any type of quality control. So now, my contractor is waiting on cabinets that aren’t coming and I have to find some other place to purchase these cabinets that won’t take another 8-10 weeks. Horrible customer service. Lowe’s, you need to do better. And I will get cash back because if you think I’ll ever spend money in your store again, you are sadly mistaken. I understand Lowe’s won’t give a crap about me never coming there again, but I don’t care, it’s the principle. Buyers beware

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