Lowe's Home Improvement

Reviews

• SM

  Samuel Miller

  5 days ago
  3.0
  It's a big busy place. Anything you need is always on opposite ends of the building. They need shuttle service in the store
• WC

  Wilfredo Cruz

  May 10, 2026
  5.0
  This is one of my favorite stores. The people are usually very helpful.
• JM

  Jennifer Miller

  May 8, 2026
  1.0
  I’m completely disgusted with Lowe’s. I ordered kitchen cabinets to add a pantry in my kitchen. I ordered them and was told April 7th. The very next day, I received an email that they were already delayed 2 weeks. Ok, I get it, things happen. 8 weeks later I get the call that the cabinets are in. My husband and I go to pick them up and they’re damaged. Scratches, blue ink, mind you, the cabinets were while, glue every where. We took the bottom cabinets, which also had scratches, but, we took them knowing once they were put in, you won’t see the scratches. Which is ridiculous to begin with, but we had them reorder the top cabinets. I get a call the following Friday that the cabinets are in. I thought something can’t be right because that was entirely too quick of a turnaround time…a week? We get there, wait an hour for them to bring in the cabinets and low and behold, they were the same cabinets I refused the week before. Same scratches, same packaging, same blue ink marks. I very calmly asked to speak with the manager, who said, I was wondering why our cabinet persons name was on the box. She then told me, she will leave a note for the only person that can get in the cabinet computer system and she would call be back on Wednesday when she was back in. Keep in mind, this is Friday. Again, I was very nice and said I understand, things happen. Do you think I received a phone call? No. I had to call them back the following Wednesday and I was told they ordered the replacements and would let me know when they were in. I called the following Wednesday because I kept getting emails and texts that the replacements were ready for pick up. I called and they said they were just getting ready for call me because the cabinets were in. I asked if she opened the boxes and was told no, because she didn’t want them getting damaged in transit to my house, fine. My husband and I going up there again, I told them I had to look at them before we took them. Well guess what, the cabinets replacements were worse than the first set. The first box I opened had a literal 4 inch gash right by the hardware and it looked like they took a paint brush and slapped the paint on it to try to cover it. Globs of paint and all. At this point I had it I didn’t even open the second box. I told them I’m not taking these cabinet and I’m returning the other ones and want a refund. They said ok and told me they would refund the amount to my card. I told them absolutely not, the credit card bill was paid 10 days after the purchase. I told them I wanted cash back because my card is paid off and I need the cash to purchase cabinets else where. And why would I want to try this all over again knowing it’ll be the same outcome? They told me they think they might be able to do that. I told them, no, you will do it. So, in about an hour, I have to lug these bottom cabinets back to Lowe’s. If I don’t have $2k in cash in my hand when I leave that store they’re going to have a huge problem on their hands. Stay away from Roth and Allen cabinets because there clearly isn’t any type of quality control. So now, my contractor is waiting on cabinets that aren’t coming and I have to find some other place to purchase these cabinets that won’t take another 8-10 weeks. Horrible customer service. Lowe’s, you need to do better. And I will get cash back because if you think I’ll ever spend money in your store again, you are sadly mistaken. I understand Lowe’s won’t give a crap about me never coming there again, but I don’t care, it’s the principle. Buyers beware
• GR

  Geno R

  May 8, 2026
  1.0
  Complete incompetence by management at this location, especially from a woman named MEGAN. Spent weeks going back and forth about patio furniture that was damaged. They charged me for a second one then never refunded the first one. MEGAN thought it was professional to tell and talk over me before telling me I had to call corporate or customer service then hung up on me. She should be fired and never work in retail again. COMPLETELY INCOMPETENT, she’s not the only one but the only who whose name I got. I’ve never been so disrespected after spending $1,000 at a store. HIGHLY RECOMMEND SHOPPING ELSEWHERE!!
• PR

  priti Richardson

  Apr 16, 2026
  1.0
  I placed an order with Lowe’s for mulch that showed as “delivered,” but it was never actually received. I contacted Lowe’s customer service three separate times hoping for a resolution, but I was repeatedly given the runaround without any clear answer. On my most recent call, I was told to contact the third-party carrier that supposedly handled the delivery. When I asked for the carrier’s information, I was told they didn’t have it either, which makes no sense. I’m being directed to contact a company that Lowe’s themselves cannot even identify. At that point, I explained that I had no way of knowing who to contact and that this issue should be resolved by Lowe’s since I placed the order through them. Instead of helping further, I was placed on hold again with no resolution. This has been an extremely frustrating experience. Between the missing order, the useless “proof” photo which was just a black photo, and the lack of accountability, this is some of the worst customer service I’ve dealt with. I expected much better from Lowe’s.

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