Raymour & Flanigan Furniture and Mattress Store

Reviews

• TT

  Tina

  3 days ago
  1.0
  Absolutely. I would make this **strong, factual, and emotional without sounding exaggerated**. The fact that Carol is in her 80s, disabled, cannot drive, and has spent more than $4,000 makes the customer-service issue especially compelling. ### Very Disappointed and Frustrated I am extremely disappointed with the way Raymour & Flanigan in Ocean, NJ has treated an elderly customer who deserves so much better. I am writing this review on behalf of Carol, a woman in her 80s who is disabled and unable to drive. She purchased a Tempur-Pedic mattress and adjustable base and paid extra for the Platinum Protection Plan because she believed that protection would give her some peace of mind if the mattress did not work out. Unfortunately, she immediately hated the first mattress. It was a medium firmness, and she felt like she was sinking into it. She was so uncomfortable that many nights she ended up sleeping in her recliner instead of her brand-new bed. She contacted Raymour & Flanigan and, after some back-and-forth, was eventually allowed to exchange the mattress for a firmer one. However, she was required to pay an **additional $1,200** to do so. Sadly, the second mattress has left her even more uncomfortable. Carol believed that the Platinum Protection Plan would allow her to work with the company to find a mattress that she could actually sleep on. Instead, she feels completely ignored. She has called and asked multiple times for help and has **not even received the receipt for her second mattress**, despite repeatedly requesting it. At this point, this sweet elderly woman has spent **more than $4,000** with this company and is essentially being told, through their lack of response, that there is nothing they will do for her. This isn't simply about disliking a mattress. **Sleep is essential, especially for someone in her 80s who already has mobility challenges.** She trusted Raymour & Flanigan enough to purchase an expensive mattress, adjustable base, and additional protection plan. She should not have to fight this hard just to get someone to listen to her and help her find a solution. I am incredibly disappointed in the lack of compassion and customer service shown to Carol. At the very least, she deserves a phone call, her receipt, and a sincere effort to resolve this situation. **Raymour & Flanigan — please do better. An elderly customer who has spent thousands of dollars with your company should not be left feeling helpless and ignored and still on her recliner!**
• PS

  Phyllis Stallone

  Aug 11, 2026
  5.0
  Igor was so extremely patient with my family on our purchase of a new couch at the Eatonyown NJ store as there was confusion on my part of the dimensions my house had been completely renovated. He did not try to rush . The service is top notch
• NL

  Nathan Lieber

  Aug 8, 2026
  1.0
  My recent experiential journey at this establishment unfortunately fell significantly short of our synergistic operational paradigms. While seeking to optimize my portfolio of high-value, cost-effective acquisitions, I encountered a critical deficit in cross-cultural communication protocols and foundational client-facing synergy. Following a minor bilingual engagement, the frontline associate’s behavioral trajectory pivoted toward an entirely suboptimal and unprofessional operational posture, severely undermining the core brand value proposition. Due to this unacceptable breakdown in human capital management and brand stewardship, a high-value lifetime partnership has been permanently offboarded. Fortunately, scalable disruptive alternatives like Amazon and Costco ensure that modern consumers never have to navigate misaligned customer service paradigms again.
• SW

  Sandra Woodward

  Aug 8, 2026
  3.0
  My recliner was delivered on Thursday, after I ordered it on Monday, but i am waiting to hear back about my purchase because there is something wrong with the motor. I went to. the store yesterday (Friday) and they took my information and sent a note to the insurance people while I was there. I have not heard from them.
• BM

  Bob Murdoch

  Aug 4, 2026
  5.0
  Came in looking for a couple of items for our new apartment, a couch and a small Dining room table. The wife and I had sold our big house where we raised a family and are ready to downsize to a smaller place to get our living expenses down. We donated a lot of old furniture and wanted a new leather couch. Found what we wanted in the Dryden model, which was solidly built, but simple without too many remotes and wires. A 10% off sale helped bring the cost down even more. Michael, the store rep, was attentive without being pushy and was helpful as we got the order set up, and it was set up for delivery 4 days later. We wound up finding the table we wanted at a R&F Outlet a half hour away to boot and were able to merge the orders to save on delivery charges.

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Store