Aaron's

Reviews

• VA

  Veronica Alicea

  2 days ago
  1.0
  I will be making a formal complaint with Aaron’s headquarters/corporate level because this entire experience was extremely frustrating and unacceptable. When the delivery drivers arrived at my home, they were making comments such as, “Ugh, I don’t want to do this.” That was completely inappropriate and unprofessional. My mother was present for the installation, and instead of receiving a professional and respectful experience, she was treated poorly by the delivery drivers. What makes this even more concerning is that my four-year-old daughter was also present. The delivery drivers were using curse words in front of my child. There is absolutely no reason for delivery personnel representing a company to use inappropriate language in a customer’s home, especially in front of a young child. The biggest issue was that we were told the old washer and dryer needed to be removed before the new ones could be installed. We were NEVER told this beforehand. At no point during the purchase, scheduling, or delivery process was this requirement clearly communicated to us. If we had been told in advance, we could have made the necessary arrangements. Instead, my mother was put in an uncomfortable situation at the time of delivery, and the delivery drivers proceeded to get smart with her. That behavior was completely unacceptable. I contacted the general manager about the situation, but rather than taking responsibility for what happened, the response seemed focused on making excuses for the delivery drivers and their behavior. That only made the situation more frustrating. I became extremely upset during the conversation because I felt that my concerns were not being taken seriously. Regardless of how that conversation ended, the underlying issues remain: we were not properly informed about the removal requirement, the delivery drivers behaved unprofessionally, they used inappropriate language in front of my four-year-old child, and my mother was treated disrespectfully in my home. I also believe that Jennifer and Isabelle need additional management training regarding customer service, communication, and how customer complaints should be handled. I will be including that recommendation in my formal complaint to corporate as well. Your delivery drivers are the FACE of your company. Their behavior and professionalism directly affect whether customers walk away wanting to continue doing business with Aaron’s or never return. As someone who works in healthcare management, I understand the importance of professionalism and customer service. A customer should never leave an experience feeling disrespected, dismissed, or disappointed by a company. What is especially disappointing is that instead of acknowledging the seriousness of what happened, there seemed to be an effort to defend the delivery drivers after I explained that they were already expressing that they did not want to do the job before even entering my home. If someone does not want to perform the job they were hired to do, or cannot perform it professionally, that needs to be addressed by management. The same expectation applies to management: customers deserve to have their concerns heard, taken seriously, and handled professionally. This experience should not simply be brushed aside. I will be escalating this matter to Aaron’s corporate level and requesting that the entire situation be reviewed, including the delivery team’s conduct, the inappropriate language used in front of my child, the lack of communication regarding removal of the old appliances, and how my complaint was handled by management. I expect this experience to be addressed appropriately and taken seriously.
• JS

  Jen Shane

  Aug 2, 2026
  5.0
  Beautiful furniture hey if you can't afford it upfront why not pay in small payments to still get what you want, yea you pay a lil more but worth it i think personally
• MM

  Mariber Martinez

  Jun 23, 2026
  1.0
  I give them a 0 wasn't happy with the sofa it was delivered with tares on it not happy at all when I called they gave me the run around lessened learned that my experience in aarons always been great and professional bur this location in Mt holly no good stay away.
• AB

  Andrea Boyle

  Jan 16, 2021
  4.0
  Very nice people. Will go the extra mile for you
• OG

  Otto Goldman

  Jun 8, 2018
  4.0
  As expected you'll over pay but you get it today and it's a monthly fee not weekly like keep other companies

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