Extra Space Storage

Reviews

• SB

  Slik Brutus

  4 days ago
  5.0
  Rachel and Ryan were super cool and chill helping me out when I just rented a storage unit from Extra Space Storage.
• NN

  Nicolas

  4 days ago
  5.0
  Ryan went above and beyond I appreciate him and he definitely needs a raise good dude!
• GG

  G

  6 days ago
  5.0
  I cannot believe how nice these storage units are. In previous moves, the storage units well let's just say not so nice. I like that the units are enclosed & temperature controlled. I got a very good rate even though my unit was only 5' x 5'. There was plenty of room for my boxes & even extra space. I was able to park indoors with security code doors for each entrance. Thank goodness they have a restroom. I got lost a few times, although that made it more interesting.(I get lost alot) I felt safe being in these units. I have to thank Ryan big time. He was so great, personable & professional. Ryan made the process easy to start my storage unit. I have had a rough patch lately & it was refreshing to deal with a laid back person such as Ryan. The whole experience gave me a good feeling & I was able to put one in the win column for a change. I don't use social media, only for reviews. I highly recommend this storage facility, being clean & secure. I wish I could give it ⭐️⭐️⭐️⭐️⭐️, oops I just did. Thanks again Ryan for putting me at ease with the rental process for this old dog.
• KC

  Kevin Convey

  May 6, 2026
  5.0
  I had rented a 10*30 storage unit and had to be out by the first of the month. I had movers scheduled for the last day to come empty it for me. The day came and they weren’t able to make it and I missed my move out date by one day. I knew the policy and that I was going to be billed for the following month so I just paid it. The next day the movers cleared out the unit. Later on that day I got a call from Extra Space and they told me they were going to refund the $250 I had paid because I only missed the deadline by a day . I buy storage lockers at auction and this has NEVER happened before. I didn’t ask them for a refund and I wasn’t expecting it at all. An employee just happened to notice it and took it upon themselves to call me and let me know it was silly to charge me a whole months rent for one day. I feel so bad I can’t remember her name now. The whole experience here was top notch. Every single member of the staff was always pleasant and super helpful. And possibly the cleanest storage facility I’ve been at.
• BD

  Brian Darreff

  Apr 11, 2026
  1.0
  I wrote a prior review that was positive about this business. That review turned out to be incorrect due to misrepresentations by the facility management. I signed up for a unit for $33.00 per month in November. There was no disclosure that this was an introductory, limited time, or teaser rate. Extra Space sent a notice doubling the per-month charge in February. Did they increase the rate by 5% - no, 10% - no, 20% - no, 50% - no. They increased it 100%!!! On February 9th, I called Ryan at the phone number listed on the rate increase notice to discuss the rate change. He said that he would look into the rate change. He called me on February 12th when he told me that the rate would remain $33. Based on this conversation, I wrote my earlier review. Guess what – in March, I received a notice increasing the rate by over 71%! I called, questioned the rate increase, and told them about my February conversations with Ryan. The representative first denied that they employed someone named Ryan. (In mid-April, a 3/5/26 Yelp review by Monica G. mentioned Ryan’s name and referred to him as the manager. Yet Extra Space did not know who Ryan was?) After I told her what I discussed with Ryan, she then said she would have to review them and call me back. She did not. I received a call from a different Extra Space representative. He was abrupt and said the new rate was the new rate. He said to check the local rates. So, in April 2026, I checked this company’s website for local rates. The Extra Space Storage location is currently offering the same size unit, with the same features, climate-controlled, elevator access, for $26.00 per month for four months. Nothing on their website indicates that the $26.00 monthly rate is an introductory, limited time, or teaser rate. In my opinion, the way this business treats its customers is abhorrent. When you rent the unit, you must pay an administrative fee of $29.00. You cannot use a padlock on their rental units; instead, you have to buy their lock for $19.95. You then invest your time in putting your goods into the rental unit. After investing both your money and your time, you see a significant rate increase! In my opinion, it reeks of bait-and-switch tactics.

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