Lowe's Home Improvement

Reviews

• DC

  David Cho

  Jun 24, 2026
  1.0
  I had the worst experience ever at this Lowe's trying to buy a refrigerator. The delivery guy came and saw that there was copper line for a water line to the fridge. The Lowes delivery team apparently are not allowed to touch copper water lines. They actually want a stainless steel pipe before they would even install it. What?!! So I have to re-install the entire water line to a stainless steel line so that I can have a new refrigerator? This is the most asinine thing I have ever heard of. So the delivery guy came and went without delivering the new fridge. I was never told of this at the time of purchase (in which case I would have never bought from Lowe's in the first place) and completely destroyed my entire day after making many changes in my schedule to clear out a time to be prepared for the delivery. I spoke to PC Richard and they said they have no problem doing this (and they were cheaper). What a waste of time. I will never buy any appliances from Lowe's ever again. I would not buy an appliance from them if they were the last appliance store left on earth. I would strongly recommend that you do not buy any appliances from here unless you want to have the delivery person tell you that they can't deliver it for reasons that you were completely unaware of. This is the absolute WORST store to buy appliances from. DO NOT GO TO LOWE'S TO BUY APPLIANCES unless you want to deal with absolute nightmare of a delivery experience and customer service.
• JC

  jay Cameron

  Jun 18, 2026
  2.0
  fairly wide selection of items, some not carried by the OTHER home building supply place. I feel they list the bulk pricing more prominently than the consumer/homeowner pricing which is a little shady to me. only shop here myself when I can't find an item "elsewhere "
• WA

  wilson avila

  Jun 15, 2026
  1.0
  The girl at customer service was so unhelpful. I was looking for a fuse and l asked her , she said here is customer service not electric service, I told her nobody is there that's why lm here at customer service, she said go ahead and look someone.
• DC

  Debi Coale

  Jun 13, 2026
  5.0
  Cashier outside very helpful
• AS

  Amanda Shallop

  May 14, 2026
  1.0
  I ordered 14 windows and doors back in January. A month before I started working with millwork, and middle of May 2 attempts I still don’t have my windows all in. I have a job being built over 4 hours away, so using my “home” Lowe’s and sending to the local store to our job. I’ve requested ordered be delivered to Other store, which was not. 7 of 14 have not been correct and to date, I’m still missing 5 of my 14. The millwork manager promises call backs (doesn’t) his assistant has not followed thru on any of the custom issues. I sent an email to every CEO I could possibly look up. I’ve rented heavy equipment for installing expected material sever times, with money now lost, and unfinished. These major delays have now jeopardized my expected CO date and cannot rent out as we were expecting. Assistant manager, stopped returning calls and email. Barely even makes eye contact, and seems to chew out fellow employee when I walk in asking straight for management. I have been very patient, understanding and more than enough chances. Understanding they can’t make my windows and doors themselves, my only request was don’t make me chase you. No one is calling- put me in touch with United window representative and come to find out my windows I’ve PAID for, United said quote went to Lowe’s and they never responded, and they aren’t paid for. There doesn’t seem to be anyone who cares for the fact that majority of our build, every pro order I ordered has had constant delivery, timing issues and not matching my custom orders. Custom work, and any material you need on a quick turn around. Don’t come here! Sadly, this wasn’t even my first mishap with custom millwork. However, it was one door, and a local delivery. They are not handling my project in an ASAP- stat request event though we are 5.5 months out. I don’t think the people in charge over there care about orders. They get the business and send you away. It’s messed up, they walk around in circles always claiming it’s the other person handling it and they aren’t available until whatever days away. Forget the AWFUL Ai phone system. Lowe’s #1312 has been truly testing my patience and will never use them for building materials again. Mom & Pop shops would never allow a customer to be left without completed service. Please don’t respond to my review giving your customer service team number asking me to call. Just find my account, the employees who work millwork, and get it rectified yesterday! I’m reporting my experience, and on going issues. Respond with what you’re gonna do to FIX this!

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