Raymour & Flanigan Furniture and Mattress Store

Reviews

• LP

  Linda Pizzo

  May 11, 2026
  5.0
  Greatest furniture shopping experience ever!!!Be sure to ask for Annette Destralo. Stress free… no pressure… took time and displayed the utmost customer service professionalism! An asset to Raymour & Flanigan’s sales team at the Deptford, NJ location! Left the store a very satisfied customer!! Would give her a 10 store review if I were able, but five stars is the most. Linda & Donna Pizzo..
• CE

  Carol Edel

  May 10, 2026
  5.0
  We had Jeff at Raymour and Flannigan in Deptford and he really listened to what I needed for post surgery comfort. He was very thoughtful and easy to work with. He also pointed out things that I hadn’t thought of to make my life easier after my surgery. Thank you, Jeff!
• KA

  Kelly Andrea

  May 9, 2026
  5.0
  Such an EXCELLENT furniture shopping experience. Naz did a phenomenal job helping us find what would work best for our home. Will definitely come back for all of our furniture needs in the future!!
• SS

  susan saunders

  May 7, 2026
  5.0
  I am very happy with my purchase of my two chairs and ottoman. The material is so soft and the deep cushions make watching tv perfect. The table in between looks good.
• LW

  Lexus Wood

  May 6, 2026
  1.0
  Raymour & Flanigan of NJ has been one of the most frustrating customer service experiences my family has ever dealt with. My family and I recently moved into a new home and wanted to start fresh. We intentionally chose a large, well-known furniture company because we thought it would be more reliable. We planned on furnishing most of our 3-bedroom home through Raymour & Flanigan, starting with a sectional we absolutely loved in the showroom. Before going back to purchase it, we called the store because the website showed it was out of stock and unavailable for viewing. The employee assured us it was still in the showroom and available, so we rushed over excited to buy it. We financed the sectional that same day. We even offered to take the floor model because we needed furniture quickly and have children in the home. We were told floor models were NOT sold. Fine. We arranged pickup for the following week, took time off work, rented a U-Haul, and prepared everything. Then, while literally pulling out of our driveway to pick it up, the salesman called and said: “Don’t bother coming, we don’t have the couch anymore.” Apparently the same floor model we were told could not be sold had suddenly been sold to someone else. At this point: Our credit had already been run Financing was approved Money was tied up We rented a truck We took time off work We still had no couch for our family Strike one. To make up for it, they offered free delivery and setup the following week. Delivery day comes. Nobody shows up during the scheduled window. We call, and suddenly we’re told they already came and nobody was home. We were home all day. Then they claimed they went to the wrong address — except they read our correct address back to us. Strike two. The next day we were promised we’d be the FIRST delivery at 10 AM. 10 AM comes: “They’re running behind.” Then: “They packed your sectional in first, so it’s last to come out.” Then: “They had to go back to the warehouse.” Then: “There’s only one driver.” Then: “We don’t know when they’ll arrive.” We repeatedly explained we had work obligations and children sleeping in the home. We were repeatedly assured “they’ll definitely be there tonight.” My husband sat outside until 2 AM waiting so the babies wouldn’t be woken up if they arrived late. They never came. At this point we escalated things to corporate because every single person we spoke to gave different stories and empty promises. Eventually a higher-up apologized, offered discounts, free delivery/setup, and rescheduled us AGAIN for another week later. Now today — once again — we were told delivery would be AFTER 4 PM. We specifically asked because we needed groceries and work around their timeframe. They reassured us multiple times they would call when they were on the way. At 1:30 PM, while we were just down the street, they called claiming they had already come to our house and we “missed the delivery.” Except: We never saw the truck Our cameras show nobody ever came Nobody left a note They contradicted the timeframe THEY gave us Then we were told: “They’ll come back later.” Hours later, still nothing. This has gone on for WEEKS. The amount of dishonesty, miscommunication, wasted time, missed work, false promises, and complete lack of accountability is unbelievable. We were lied to about: Stock availability Delivery times Attempted deliveries Floor model policies At this point I’m documenting everything and escalating this situation further. Families spend thousands of dollars expecting professionalism from a company this large. This experience has been the exact opposite.

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