Raymour & Flanigan Furniture and Mattress Store

Reviews

• SS

  Sandra Spagnolia

  4 days ago
  5.0
  I came in looking for a dining room set my salesperson was Barb she was excellent in helping me find exactly what I wanted. She was friendly and new how to answer all of my questions about the furniture thank you Barb look forward to doing business with you again
• WZ

  William Zeller

  Aug 17, 2026
  3.0
  I was pleased with the product that I bought, but I was very disappointed that you wouldn’t deliver it for free and made me go 10 miles and pick it up. That I gave you three stars.
• MF

  Margot Fishman

  Aug 16, 2026
  5.0
  Veronica was a wonderful salesperson and let us do the shopping vs her selling us our bed set. She wasn’t pushy and was very kind, honest, and very sensitive to our needs. She gave us the best deal possible and we appreciated that very much. When there was an issue with our delivery missing an item she went out of her way on her day off to personally deliver the item to our home. She went above and beyond to make sure we were happy with our purchase, and we were, very much so. Thank you so much Veronica for all of your help. The delivery was speedy and the delivery men were very polite. I would highly recommend her for your furniture purchasing needs.
• RH

  Rita Hawkins

  Aug 8, 2026
  5.0
  Lorraine Keller was amazing and so very helpful today. She took all her time to make sure that my Mom was able to get what she needed. Great customer service, kind, considerate, professional and committed. Thank you Lorraine and Raymour and Flanigan ⭐️⭐️⭐️⭐️⭐️
• TM

  Theodosia Mayfield

  Jul 27, 2026
  2.0
  I'm giving two stars because our salesperson, Barb, was fantastic. However, the delivery and customer service departments of Raymour & Flanigan were both awful to deal with and for these reasons we will not be shopping there again. First, our order included 3 deliveries. The first arrived ok. The second delivery, the drivers went to the wrong address. They called us and insisted they weren't. About 20 minutes passed before they cancelled the delivery. As they were driving away, they passed my house, where I had been standing outside waiting for them. I waved to them and they waved back...then kept driving. It was a weird experience, but whatever, people will always find creative ways to run out the clock. Our real issue was the third delivery, a bed with an underbed storage piece. The guys who set it up were friendly but they didn't read the instructions. The bed was built incorrectly and the underbed storage didn't fit. We had the unit re-delivered twice, each time by a different delivery team, each team saying it couldn't fit. It was only after talking with Barb again that we realized the bed wasn't built correctly. The final time it was supposed to be set up, we let the team know the bed had to be disassembled. They insisted that it was the wrong size and that the bed didn't need disassembly without even trying to understand the issue. Finally, we asked for the underbed unit without installation, so that we could fix the bed ourselves. Sure enough, it fit. In the process we discovered the original team not only didn't assemble the bed correctly, they screwed the slats in too tightly. The screws were stripped to the point that we needed pliers to remove them, and some of the slats were splitting. Absolutely unacceptable for a brand new bed. My fiance asked Barb about getting new slats, and she had someone call us. I believe the customer service rep was named Linda or Lisa, but admittedly I'm terrible with names so I may have that wrong. When my fiance asked about new slats, her answer was that they could be ordered for a charge. "You're charging me for a piece your delivery guys broke?" "Yes, because we could have sent a technician out to fix the bed." Except, they did. Three times. All three times they said they couldn't do it, so we had to do it ourselves. And then that was that. We're left with a broken bed that we have to rebuild a piece for ourselves, because there's no way we're spending any more money here. Buyer beware...and be prepared to set up your furniture yourself.

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Store