Raymour & Flanigan Furniture and Mattress Store

Reviews

• AC

  Al Conti

  4 days ago
  5.0
  The store is filled with knowledgeable, courteous sales personnel. William Devane, who had helped us on previous visits, took us right to what we were interested in and we left as extremely satisfied customers.
• BL

  Benjie Lavigne

  5 days ago
  5.0
  The salesperson Will, was great. He was knowledgeable but not pushy. Great selection. Scheduling was accommodating and the whole delivery process was smooth with their communication and competent team.
• TC

  ToniAnn Callari

  Jun 18, 2026
  5.0
  William was great! My husband and I met him a few months back as we were browsing. I visited the store again this week to purchase a small piece of furniture - a bit unique, but William found something that was perfect. We will definitely be back to visit him when we decide on our livingroom set up!
• JJ

  Jackie

  Jun 16, 2026
  5.0
  We have made several purchases over many years and always have been very pleased with both the sales experience and any follow up repairs. Craig made our most recent visit seamless. He is extremely knowledgeable about the furniture pieces and provided insight that we would not have considered. Thank you for always providing a pleasant experience at your store.
• MM

  MaDonna

  Jun 16, 2026
  1.0
  Update|| June 27th ..After posting my Google review, Raymour & Flanigan’s Customer Care Team publicly responded, apologized for the delays, acknowledged the lack of follow-through, stated that my concerns had been escalated to management, and promised to contact me directly to resolve the matter. Despite that public commitment, more than a week has passed and I have not received any phone call, email, or meaningful follow-up. Once again, Raymour & Flanigan made a promise that was not kept. Wish I could give 0 star. Extremely Disappointed in Raymour & Flanigan – Brick, NJ. I chose Raymour & Flanigan because of its reputation for quality furniture and excellent customer service. On March 20, I spent $4,702.03 on a furniture set for my mother. My delivery wasn't scheduled until April 26, almost four weeks later. While the wait was frustrating, I remained patient because I expected quality and professionalism. When the furniture was delivered, the delivery team immediately discovered that one of the back cushions was defective. The zipper would not close properly, and after struggling with it, they documented the issue. I also reported it to customer service. I assumed replacing a defective cushion would be simple. Instead, I was told they couldn't replace just the cushion and would need to replace the entire furniture piece. After waiting again for the replacement appointment, the service team arrived with the WRONG piece. Despite the issue being clearly documented by both me and the delivery team, someone still managed to send the wrong replacement. At that point, I contacted the Brick store and spoke with the manager, Craig. I explained that after spending over $4,700 and dealing with weeks of delays and mistakes, I felt some compensation was appropriate. Craig agreed, apologized, took my information, and promised to follow up. He never did. After more than a week passed, I called him back. Craig admitted that he "dropped the ball" and failed to follow up. However, when I brought up the compensation he previously discussed, his position suddenly changed. He told me I would need to contact the distribution center because the problem wasn't the store's fault. That response was unacceptable. I purchased the furniture from Raymour & Flanigan, not the distribution center. My money went to Raymour & Flanigan, and customers should not have to chase down third parties to resolve problems. To make matters worse, the distribution center rarely answers the phone. I've left multiple voicemails and received little to no response. As of June 16, nearly three months after my purchase, I am STILL waiting for this issue to be fully resolved. The salesperson who helped me, Janine, was wonderful and deserves recognition. She was professional, knowledgeable, and pleasant throughout the sales process. Unfortunately, everything after the sale has been a disappointment. Craig, as a manager, should have done better. Shame on you, Craig. Telling a customer who spent over $4,700 that you "dropped the ball" and then failing to provide any meaningful resolution is not acceptable customer service. Sales Experience: 4/5. Customer Service After the Sale: 1/5. Management Follow-Through: 1/5. I expected premium service from a company with Raymour & Flanigan's reputation. Instead, I've spent months chasing answers and waiting for callbacks that never come. For a purchase of this size, that is simply unacceptable.

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