Lowe's Home Improvement

Reviews

• TA

  Ted Aschenbrenner

  2 days ago
  1.0
  Still no joy. Over 6 weeks past the dishwasher first leaking. Had to threaten litigation to even get a call back back. They are still stalling. Assurant, Inc. is the partner that handles protection plans, extended warranties and support services for Lowe's Companies, Inc. they are deep in the middle of this. Lowes Store #0397 Major Dishwasher Install Problem & Lack of Warranty Service Lowe's Companies, Inc. As of this date and time the problem has not been addressed,  To my or my wife's satisfaction. -An extended warranty on an appliance is insurance, if there is a problem it should be repaired or replaced within the warranty period. Timeline: -Bosch Dishwasher leaked after about 4 years, still fully under 5 year warranty. -Appliance Repair Person could not remove dishwasher said it was our problem to remove it. We had originally paid to have Lowe's own installers do the install. -An email back to us from Lowes said our dishwasher was "Improperly installed". -Attempt to return Dishwasher was declined even though improper installation from day one. -So far we had to order a new dishwasher with install cost and a new warranty. -$1200.00 Bill for dishwasher removal after floor demolition and floor repair on ceramic tile. -I will not go into other damage issues here. -Ted Aschenbrenner Manassas Virginia 20109 Keywords Below are appliances products names or contractor terms etc. that could be relevant in doing due diligence on purchasing. Install keywords installer installation replace contractor  service improper faulty installation Services plumber electrician  gas logs carpentry electrician  roofer  contractor roofing gutter electrical gutter Repair Keywords appliance repair replace removal remove reviews problems issues bad reviews unresolved problems Products dishwasher stove cooktop electric stove oven natural gas stove refrigerator freezer exterior door fire screen door French door sliding door roofing roof  replacement windows screen doors refrigerator garage door gutters downspouts metal roofing fence fans light fixtures countertops granite  synthetic stone vinyl siding heating cooling systems air conditioning units kitchen remodeling bathroom vanities bathtubs showers washers dryers ranges faucets sinks walk in tubs shower conversions floors flooring hardwood laminate ceramic tile vinyl decks backup generators Extended Warranty Terms long term extended repair warranty protection plans maintenance agreements product protection plans PADDING: UIYFethg
• DH

  Daniel Heath

  May 11, 2026
  1.0
  HORRiBLE customer service. 11 phone calls over two days to get a hot water heater installed. Hung up on 4 times. 3 times phone was never answered. After placing order I was told someone would call to schedule an estimate. When the call never came I was finally able to get through to store who told me to call the installer directly which resulted in being to call the store. 5 calls later I just gave up and called Home Depot who took care of me in 1 phone call. Then tried to be sure any order at Lowes was cancelled and called their corporate number which resulted in a similar very poor experience. I have several homes in the area I maintain but will not be using this place again.
• EK

  Extract King

  May 3, 2026
  2.0
  Placed an order for an item in store. I was given an arrival by date which sounded good as I needed this item. Well, the delivery date came and went and now I don't have the item when I need it. Thanks. Never again.
• JL

  Justin Larose

  Apr 29, 2026
  1.0
  HORRIBLE HORRIBLE SERVICE!! 1st, I went to Bedford lowes at 550pm Sunday, to buy material for a deck and stairs. J After waiting 30 something minutes at there pro desk. I had to walk across the store to ask someone for help!! He tells me im "to late, i dont take any orders past 6pm!! You can order online though" I told him I realize that I can order online and would've done so if they showed all the material I needed for the deck. And wouldnt have drove there in the 1st place if i wanted to order online! I said I thought they would want business while they where open!!?? But they are the only store that carries the color the client liked! So I go back monday mid day order and pay, and pay for delivery witch never came no call no nothing they didnt care about any of it. Worse place try Homedepot!!! The costumer service is waaaayyyy better. There's a little more info about this below! I PAID $1800 FOR MATERIAL +($80 FOR DELIVERY 8am to 8pm TUESDAY 4/28! ) Tuesday comes no delivery no call. I had to call them 2 times and got no information at all. I sat at the client house till 830pm! I Was supposed to start to build the deck and stairs wendsday (client is 80 vet in a wheelchair, and cant leave the house with out the deck!) It's almost pm wendsday night! I still have not received any material from lowes that's only 15 min away from delivery address!! DO YOURSELF A FAVOR, I HOPE YOU CAN LEARN FROM MY LAST EXPERIENCE WITH LOWES. IF YOU HAVE A SCHEDULED BUILD OR CONTRACTOR AND THERE AT YOUR HOUSE WAITING FOR THE MATERIALS YOU PAID FOR AND THAT NEVER SHOWED UP! AND ALL I GOT WAS OOPS OH WELL.. BUT STILL NO DELIVERY DATE AT THIS POINT!! PLEASE TURN AND RUN AWAY FROM LOWES!!! GOOD LUCK YOULL NEED IT!
• IC

  In Cognito

  Apr 22, 2026
  1.0
  Be very aware of Bedford Lowe’s! I am a contractor who placed an order in store on Sunday. Got a crew in place for Thursday delivery for installation Received a call at 1:30p Wednesday that they do not have the inventory. Was hung up by Dan (supervisor) because he couldn’t handle the fact I was frustrated! Dan needs to find a more suitable job that doesn’t deal with the public! The inventory online states they have 701 in inventory and all I needed is 165! I then called back and spoke to a store supervisor in Concord where the product was coming from in the same manner and she was not only professional but helpful. The inventory number was wrong and product is not in stock (not my fault but Bedford’s/computer entry). They won’t even be able to state if or when they will get more. You can not special order it either. Was told they can not even track it and let the contractor know when it is available! Horrible business practice. I will have to find another place and send my customers there! Respond to Lowe’s: Telling a customer to call a generic customer service line proves my point. I did call 3 times prior to writing this review. Instead of calling customer service line the next call to Lowe’s will be to cancelled order and redirect my customer to your competitors who actually deliver the product hassle free.

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