Lovesac

Reviews

• SP

  Selena Perkins

  Dec 17, 2025
  5.0
  Plan on getting one
• MC

  mitchell Cannon

  Feb 22, 2022
  3.0
  Really cool experience. I really do believe the guy I bought from had my best interest in mind. To tell me that I should wait to buy and wait for a sale was a risky move but it is the reason I came back. Great manager. I changed my review because holy hell the shipping for this couch is a mess
• DC

  Demari Monico RE/MAX Concepts

  May 7, 2021
  1.0
  Ordered my Sactional, was told it would be 7-14 day delivery. After a couple days of hearing nothing contacted Lovesac and asked if I would be getting a confirmation email when it shipped, they said yes. Several more days, no email, so I call again and they said I should be getting email soon. After 8 days no email I contact store and assoc says they don’t show that the product has or had not shipped and manager would have to look into it. Day 9 I texted store and asked for update and I had not heard back by the afternoon, so I contacted main Lovesac and they said they would need to investigate further. I then get contacted by the store and they inform me that there is a balance due of $13.86 and due to this balance my order was not processed!! Someone from store would be calling me to collect payment of the $13.86 and they would then place my order and things could get moving forward 😳. I was dumbfounded. 1. that after placing an order for nearly $6000 they would be so petty as to call me for the $13.86, rather than getting my order placed immediately and remedying their mistake. 2. That they would not try to offer some way to make up for their mistake. When my couch should have already been delivered or at least been shipped but due to their error the order had not even been placed. Instead, ask for payment of $13.86 and not offer anything to make up for their error. If you mess up acknowledge it, fix it and try to make it right. The basics of customer service. I really expected more from Lovesac. I have always been an advocate of this company and their products but this experience has not been a positive one.
• BN

  Brad Nelson

  Feb 8, 2020
  5.0
  Bret was great to speak with! Friendly, informative and not pushy to make a sale. He genuinely wanted to pass along information and make sure this is a product that you will be happy with.

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