Arona Home Essentials Grand Island

Reviews

• LG

  Lex Gass

  Sep 27, 2026
  1.0
  Employees are nice but their manager Kelly is awful. Will constantly badger you about payments before they are even due, will charge more than whats promised, and will talk down on you. 10/10 don’t recommend going there unless she’s no longer manager.
• MR

  Maria Rivas

  Aug 14, 2026
  1.0
  I normally don’t leave reviews like this, but the way this situation was handled by management was completely unprofessional. I was contacted about making my payment. My account/app currently shows my TOTAL DUE as $120.39—$114.41 for my rental and $5.98 for the club fee. I agreed to pay the full $120.39 shown as due. Instead, I was told they would not accept that and that I needed to pay $179.09. The reason for the higher amount is because they also want me to pay toward NEXT WEEK in order to put my account on their “biweekly” payment schedule. My issue is that I have always made my biweekly payment during the week that I get paid. Now my account is showing a biweekly payment as being due last week, and I am being told that paying the $120.39 their own app says I currently owe isn’t enough. They want me to pay an additional amount toward next week as well. I wasn’t refusing to pay. I was literally trying to pay the FULL BALANCE THEIR OWN SYSTEM SHOWS AS DUE. If $179.09 is actually required, then I don’t think it’s unreasonable for a customer to ask for an itemized explanation showing why the app says $120.39 is due, why the payment schedule/due date is showing differently than I have been paying it, and why I am required to pay toward next week before next week is due. This isn’t my only concern with the billing either. I have previously been told I owed additional fees that were not showing anywhere in my app. When it comes to someone’s money, there should be complete transparency. Customers should be able to see exactly what they owe, what each charge is for, and how their payments are being applied. What really made me decide to leave this review, though, was the assistant manager’s response when I questioned it. I was told, “u ain’t gona pick and chose what u wana pay,” and that if I didn’t pay $179.09, they could pick up the merchandise and I could “take ur business somewhere else.” When I said I would contact someone higher up to get clarification, the response was, “Go ahead im the assistant manager and youll get the same answer.” Then I was asked, “not sure why ur still texting?” That’s not how you speak to a customer who is asking legitimate questions about their account. I’m not trying to “pick and choose” what I owe. I’m asking why your own system says my total amount due is $120.39 while your employee is demanding $179.09 and threatening to pick up the merchandise if I don’t also pay toward next week. If there is a policy or something in my agreement requiring this, then show it to me and provide an accurate account ledger. That’s all that needed to happen. Regardless of the disagreement over the payment schedule, there was absolutely no reason for an assistant manager to communicate with a customer this way. Based on this experience, I do not recommend going through them for anything. I would strongly recommend going somewhere else. Customers should keep screenshots of their account balances, receipts, and payment history and question any amount they’re asked to pay that doesn’t match what their account shows.
• BR

  Beckah Rae

  Jul 25, 2026
  5.0
  I love arona! The backbone is a fantastic device that allows me to game on the go and the prices are so affordable! Love the staff there as well!
• MM

  Megan Manka

  Jul 22, 2026
  5.0
  Highly recommend!!!!!
• DB

  Dewight Binau

  Jun 30, 2026
  5.0
  Kasey was extremely excellent helping me with out with everything

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