Willow Creek Hearth & Leisure, Inc.

Reviews

• MA

  Marsha Allen

  Feb 12, 2026
  5.0
  I highly recommend Willow Creek and especially Sophia who walked me through the showroom, patiently answered all of my questions and sold me the vent free gas logs that I love. Also highly recommend my installers Dylan Shook and Ethan Cutshall for their professional installation, friendliness, and patience.
• RP

  Rebecca Phillips

  Oct 14, 2025
  1.0
  tl;dr choose a company that will either pay better attention to details or stand by their word. I received an invoice that was at the high end of what my contractor told me to expect, but I wanted to support a local business. Four days before installation I got an invoice that was 25% !!! more than anticipated because they said they forgot something on the original. Feeling over the barrel because of all the other teams scheduled around this installation (drywall, roof, etc), I was compelled to negotiate a compromise, but then the final bill was still more than we had agreed to. This time they threw my contractor under the bus. I can't remember the last time I had a less transparent experience with something that should have been so straight forward.
• MH

  Matt Hyder

  Jun 3, 2025
  5.0
  Have did business with them for many years, great people to deal with. Honest and fair. Would definitely recommend.
• JH

  Jennifer Humphreys

  Apr 29, 2025
  5.0
  Not familiar with my homes gas fireplace so not too comfy with electricity loss awhile back on a cold night. Sophia was great and scheduled an appointment with me after running me through some self help after I texted a Pic of my model. I did insert batteries in the unit which of course worked perfectly. Craig was the service technician who did a great job checking everything out, showing me an easy was to access screen and glass, emergency gas turn-off in unit & cleaned all spic & span! Nice teamwork-thanks Willow Creek!
• RE

  Rhonda Egerton

  Jan 29, 2025
  5.0
  Great new location, really nice show room! Sophia was very helpful in assisting me in locating a hot tub cover company to replace my old one. Products in stock.