Brand Certified
Lowe's Home Improvement
4.1(2689 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
935 Hanes Mall Boulevard, Winston Salem, NC
27103, United States
Certified by Lowe's Home Improvement • May 17, 2026
(336) 768-2400
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/NC-Winston-Salem/0436
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Winston Salem, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Lowe's Home Improvement
935 Hanes Mall Boulevard, Winston Salem, NC
27103, United States
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.1
2,689 reviews
5 stars
1,476
4 stars
606
3 stars
224
2 stars
93
1 star
290
- CSCharles Sexton4 days ago5.0Chance Hendrix was a huge help and very friendly! I was an aggravated customer but he kept his cool and helped me with several things.
- NRNathaniel RussellMay 9, 20261.0Waste of time to buy in advance and do pickup/curbside. Never anybody staffing so you sit in the car forever then go in and find someone to help. Would be faster to just walk in, find product and check out. This is a regular occurrence not a one time issue
- ABAngelo BaileyMay 6, 20263.0This Lowes is not as helpful and friendly as most. I go to Lowes over other hardware stores because they are very helpful. This one not as much. Although they will help with no problem.
- CCCapelMay 4, 20261.0Zero stars!!! Bought a zero turn mower for almost 4k and the only reason I purchased from this location was because they showed 2 of the models in stock when I purchased online. I purchased the mower at 8am and app says there was a max waiting time of 3 hours before the mower is ready for pickup which was understandable. 3 hours pass with no update, after 8 hours of waiting, I drive to the Lowe’s and go to customer service desk and the associate had no idea how to do her job and had to ask at least 6 other coworkers what was going on and they didn’t know either. Finally an employee tells me the mower won’t be ready for 2-4 weeks. I was stunned and said how did we go from a 3 hour wait in the app to a 2-4 week wait for this mower the store has in stock…I told her I needed the mower immediately and she shrugged her shoulders. Completely ridiculous. Once mower is received I will be doing a very detailed inspection to make sure there are no parts missing or rusted because I just don’t have any trust in this specific store. While I was in the store there was at least a dozen employees standing around joking and laughing and the store was empty… how does it take 2-4 weeks to get a mower that is already in stock…? Call the assembly team to get this mower put together for a customer who just dropped 4k of their hard earned money on this machine. Why did Lowe’s take my money within minutes of buying this mower if I was not going to even see the mower for months?? There should be a warning listed before purchase that warns buyers although mower is in stock, it may take weeks or months to put it together instead of saying after the purchase the mower will be ready in 3 hours. I am still currently waiting for the mower. Go to a local dealer to buy your mower, not here. Only reason I purchased from Lowe’s was for the Veteran's discount but after all this, it was not worth it at all.
- WRWill RogersApr 17, 20261.0The store is very inconsiderate about the surrounding neighborhood. They put in a PA system several months ago and I have contacted them four times now about getting them to turn it down. Nothing has been done about it so I figured it was time to leave a review
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Winston Salem?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, paint, tools, flooring, lawn and garden equipment, outdoor furniture, and more to support both DIY projects and professional needs.
What are the store hours for Lowe's Home Improvement in Winston Salem?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Are installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, generators, HVAC systems, windows, and more to assist with your home improvement projects.
What should I do if I need to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase either in-store at the customer service desk or by starting a return online in your order history for online purchases.
Can I find propane exchange services near Lowe's Home Improvement in Winston Salem?
Yes, the Blue Rhino Propane Exchange is located nearby and provides propane supplier services which can be convenient for your outdoor grilling and heating needs.
Are there dining options near Lowe's Home Improvement for customers shopping in the area?
Yes, nearby dining options include QDOBA Mexican Eats, LongHorn Steakhouse, Chick-fil-A, Jason's Deli, and Maggie Moo's ice cream shop where customers can enjoy meals before or after shopping.
What other retail stores are close to Lowe's Home Improvement in Winston Salem?
Nearby retail stores include Babies"R"Us for baby gear, Big Lots for discount shopping, Ross Dress for Less, HomeGoods for home furnishings, and SKECHERS Warehouse Outlet for shoes and fashion accessories.
Brand Certified Facts from Lowe's Home Improvement
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