Lowe's Home Improvement

Reviews

• ZD

  Zephaniah Dunlap

  4 days ago
  4.0
  This hardware store is fairly decent. I can not give stars just do to previous experiences and I guess you can say remembering things from the past. Most stores have declined in processes and us as consumers feel the burn but also store associates. I will say this place does have friendly helpful staff members. I think training of knowledge and tact is lacking a little. What may not offend me personally as a former retail worker may seem some other people over the top. However I guess thats just the times these days unfortunately. Overall I would say you have a 60% chance having a decent experience at this store. Check it out.
• WD

  Whitelightning Designs

  6 days ago
  3.0
  I generally shop at Loews often, but this one day I decided to rent a truck. First 90 minutes is $19 but u have to fill gas tank back to where u got it from. No issues there. My issue was when I we to return it. There was a line out the door, I waited about about 30 minutes in line, then another 15 minutes for cashier to sign me out. They wanted to charge me for waiting in line and the Slow processing time. After I made a fuss about it, the manger helped bring my payment to normal. But Renters beware, your in line wait time IS included in your rental time. If they had a better system, I'd give them 5 starts.
• CV

  Charles Vawter

  May 5, 2026
  3.0
  Found what I need I HATE THE DARN SELF CHECKOUT PUT A LIVE PERSON AT REGISTERS. No help on the floor tried to find someone at the counteracts twice and know one knew who was supposed to be there.then the guy I did find just walked away.
• JC

  Jennifer Claggett

  Apr 30, 2026
  2.0
  This store's customer service has failed me several times in a row. Today I asked a garden center cashier if I could get some help loading some pavers and she was very friendly and put the group call in. I went back and couldn't even get to the pavers because they had parked all the rolling ladders in front of them. Further, there wasn't one cart to be found anywhere in the garden center. I waited 7 minutes...I watched about 6 employees pass me, happily stocking shelves, driving carts, watering plants...nobody asked if I needed help. I went back to the cashier. She said to keep waiting and someone would come...10 minutes later I was walking out of the store frustrated. Went to Home Depot and there were plenty of good helpers and I was driving away with my pavers in less time than I wasted waiting for help that never came at Lowes.
• CF

  Crystal Farris

  Apr 21, 2026
  1.0
  I just had the worst retail experience of my life. Went in to get a grill, was supposed to be in stock, they couldn't locate it, we waited almost two hours...I wanted to purchase the floor model since we had been there so long, there were two associates doing everything they could to help us. Someone who I assume has the management title stepped in, his name was Terrell, (I'm pretty sure) and he proceeded to tell me that I didn't want the floor model, that they always get returned, I was willing to take that chance but then he said it would be sold as is and I couldn't return it if something was wrong with it, first of all, one of those statements has to be a lie, do they get returned or are they sold as is??? He was very unprofessional and was of no help at all, I could tell he was just trying to get rid of us and it worked...we had been patient for almost two hours and left with nothing...yes I did storm out, it was warranted, steer clear of this location for anything that you can't pull off the shelf yourself. It is clear that some of their management team really needs to take a class on customer service. This literally ruined my evening. I wish I could give zero stars.

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