Lovesac

Reviews

• AD

  Alice Davis

  Jul 23, 2026
  5.0
  Angie at the Lovesac showroom in Wilmington was amazing! She was incredibly knowledgeable, patient, and never pushy. She took the time to walk us through every option and helped us design the perfect sectional for our very tricky-shaped living room. She made the whole process easy and enjoyable. Highly recommend asking for Angie!
• RN

  Randall Nault

  Jul 13, 2026
  5.0
  Adrian gave us a great product demo and we are so happy there is a Lovesac in town now!
• CK

  Colby King

  Jul 6, 2026
  5.0
  I can’t say enough great things about my experience at the Lovesac Wilmington showroom, and especially about Angie. I had originally ordered my Lovesac Snugg online and really wanted it in the Mondo Ultra Velvet fabric. Unfortunately, that fabric wasn’t available as an online option. I even visited another Lovesac retailer in my city and was told that whatever was listed online were my only choices. I was disappointed because the only Ultra Velvet colors available online didn’t fit my living room, so I reluctantly settled for Vivid Velvet. While visiting family in Wilmington, I happened to walk past the Lovesac showroom in Mayfaire and decided to stop in. Angie greeted me warmly and asked about my purchase. As we talked, I mentioned how disappointed I was that I couldn’t order the Snugg in Mondo Ultra Velvet. Without hesitation, she told me, “We can make that happen.” Over the next 30 minutes, Angie canceled my existing order, rebuilt it from scratch, and was able to order my Snugg exactly the way I wanted it—in the Mondo Ultra Velvet fabric I’d been told wasn’t possible. That alone would have made my day, but she went far beyond that. She answered every question I had, explained the products, services, and company in incredible detail, and demonstrated a level of product knowledge that was truly impressive. It was obvious that she genuinely cared about helping me get exactly what I wanted rather than simply making a sale. Exceptional customer service like Angie’s is becoming increasingly rare. Lovesac should consider themselves incredibly fortunate to have someone as knowledgeable, patient, and dedicated on their team. Because of this experience, Angie will absolutely be my go-to person for any future Lovesac purchases or questions. Thank you again, Angie, for turning what started as a frustrating experience into such a positive one!
• LP

  Lynn Payne

  Jun 17, 2026
  5.0
  Very knowledgeable and friendly!
• LH

  Lux Herrera

  Jun 16, 2026
  5.0
  Angie was phenomenal! We had to place an order for some new pieces and she took the time to slow down with us, make sure we had everything we needed, and made the whole process seamless. We love the pay by link option and can’t wait to receive our order!