Extra Space Storage

Reviews

• JP

  Josh Palter

  May 12, 2026
  5.0
  Outstanding service and customer support. Very helpful for all UNCW students. Staff was professional and helpful. They knew exactly how much space we needed and didn’t try to upscale us. I will be using them for the next five years. Unit is climate controlled and security cameras throughout all spaces. Very impressed and grateful. This storage business is perfect for our needs.
• CG

  Chloe Glatz

  May 11, 2026
  5.0
  I had a great experience at Extra Space Storage, largely thanks to Ray! She was super helpful and nice, making the process of finding my unit incredibly easy. I thought I had lost my key, but she was wonderful and didn't immediately jump to telling my mom or charging me, which I really appreciated. Excellent customer service!
• PP

  Petro Petrika

  May 7, 2026
  1.0
  Horrible place I felt like I was pressured to pick a storage unit i don't need or want and on top of it I have my own lock i told her and she sed she will still charge me and give me credit like what? Horrible experience! They also want people to give them a 5 star review on the spot like what?! I cancelled everything on the spot and got a place by the airport with no hassle or pressure...do not recommend
• AC

  Andrea Caro

  May 1, 2026
  5.0
  I wanted to take a moment to share some positive feedback regarding Ray and the exceptional customer service she consistently provides. Ray goes above and beyond to ensure every interaction is handled with professionalism, patience, and genuine care. She takes the time to understand customer needs, communicates clearly, and always follows through to make sure issues are fully resolved. Her attention to detail and calm, friendly demeanor create a welcoming experience that reflects very positively on your organization. It’s clear that Ray takes pride in her work, and her dedication does not go unnoticed. She is a valuable asset to your team, and I truly appreciate the high level of service she delivers.
• KT

  kayla thomas

  Apr 30, 2026
  5.0
  I had such a great experience with this storage facility! From the moment I walked in, everything was clean, secure, and really well organized. What truly made the experience stand out, though, was Nic. He was incredibly helpful, friendly, and took the time to answer all of my questions without making me feel rushed. Nic made the whole process smooth and stress-free, which is exactly what you want when dealing with moving and storage. It’s clear he genuinely cares about customer service and goes above and beyond to make sure everything is handled properly. I highly recommend this place if you’re looking for a reliable storage unit with top-notch staff. Thanks again,

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