Lowe's Home Improvement

Reviews

• MF

  Miranda Freeman

  3 days ago
  1.0
  If you need something from this store, just go in and buy it. Apparently, ordering same day pick up online means they’ll be incapable of “pulling your item” until about 50 minutes before the store closes even though you ordered it at noon. And then certainly don’t waste your time driving to the store that afternoon (since you can’t call and ask about the order), because you’ll show up and they’ll tell you there’s only ONE whole person in the entire store who can get your order. And you guessed it, that exact person you need is on a 30 minute lunch break. We would’ve been better off just driving to the store and asking to the buy the item.
• HM

  hannah martin

  3 days ago
  1.0
  They really need to fix trucks for rentals again. Beyond me why they sit in the parking lot and lose money everyday. Maybe have a sign or something on the website that half the stores in this area don’t keep up with their trucks and therefore cant rent them out. Home Depot is more expensive but I guess worth it because the website is true!
• AC

  Appalachian Cleaners

  Aug 19, 2026
  1.0
  Online order and pick up is a JOKE at this location. No one knows what’s going on, orders get “picked up” before you arrive to the store. We come here every day to pick items up and they are never ready! When you ask for the store manager the associates all look around like there isn’t one… store manager never comes out.
• MM

  Melissa Metcalf

  Aug 17, 2026
  1.0
  I ordered an entire bathroom (vanity, tub, toilet, tile, wall tile, etc) in the store with the help of an associate - items were to be delivered to my house. I did this almost 3 weeks in advance of when I would need the items for my contractor. The day before the delivery was supposed to take place, I checked the status of my order online and everything looked good. The Friday of delivery, no texts, no emails, nothing. I waited. I finally called customer service and they said they didn't some of the items but others were available in the local store. After speaking to someone in the store, they said I could come pick the stuff up. We went the next day (a Saturday) to pick up the tile, since that was all that was available. They did not help me locate the tile - they told me to go load it and they would make the from delivery to pick-up. We loaded the tile (what we could find - still missing some). Ask an available associate for help locating the missing boxes (which showed it was in stock). The associate said she would help but she wasn't sure because she didn't work in the flooring department. I asked her to get someone from flooring to check the back for the missing boxes. She informed us that no one was working in the flooring department - on a Saturday - at approximately 2:00 in the afternoon. Really? When we got everything back to the front, it took them about 45 minutes to figure out how to change the order from delivery to pickup. The following week, the remaining items were to be delivered on Tuesday. Did that happen? Nope. When I called about this, they stated they couldn't find the items. I went out to the store to speak to a manager. After about an hour, someone finally found the bathtub. We decided to go ahead and load that up and take it since we didn't know if we would see it again. The did find the tub but didn't locate the vanity. My husband went back out to the store to speak to a manager. No one could find the vanity. At this point, we were REALLY not happy. Husband shared his displeasure. He left the store and by the time he almost got home, we received a call they located the vanity and he could come back and pick it up. The delivery was super important since my husband had been in an accident and cannot lift thing like he used to. However, we both had to load and unload items since there was no delivery. There were associates that were helpful. However, the management should be ashamed. This kind of service is unacceptable. After this whole debacle, my son's refrigerator went out. Since it is Lowes, and since I assumed this whole situation was just a once in a lifetime "unlucky" issue, I decided to purchase their refrigerator and have it delivered to their home. I ordered (almost a $5,000 refrigerator) and stated it would be delivered the following Saturday 7 am - 7 pm. The day before delivery, they even emailed me asking if I wanted it delivered early. I waited for the text for delivery the next day. When nothing came by 8:00 a.m., I called customer service and they stated that the delivery was set for the following Saturday. I told them what I was told when I ordered and she stated that the early delivery WAS the following Saturday - that the ORIGINAL delivery was scheduled for 2 weeks. When I objected, she told me to either wait until the following Saturday or cancel the order. After speaking to my son, we decided to cancel the order because Home Depot could have the same refrigerator delivered in 2 days. I called customer service back to cancel. This associate told me that the previous associate was incorrect. At this point, we had already placed order at Home Depot. I left a review to inform management of the problems. I have not had a response, which is really sad. Both of these transactions were unprofessional, unorganized and felt like they could care less about the customer. I know that Lowes is a huge corporation and, in reality, I am a very small "fish in the pond" but we will no continue to do business with them.
• AB

  A B

  Aug 6, 2026
  1.0
  I went to this Lowes store to purchase a clothes dryer. When I found a dryer I wanted to purchase I had to ask an associate for assistance with the purchase. As I was explaining that I wanted to purchase the dryer the associate looked over toward another customer and said “I’ll be right back” then proceeded to assist that customer in the refrigerator section. I waited approximately a half hour for him to return. When he returned I was able to confirm to him I wanted to purchase the dryer. He said he would go check that it was in stock. After another half hour I finally rang the bell for assistance and he finally returned to finish assisting me. When I came back with a truck to pick up the purchased dryer it took over 45 minutes to have the dryer loaded onto my truck. I felt very disrespected and unappreciated as a Lowes customer. I will not return to this Lowes store again if possible. The East Asheville and West Asheville locations are far more customer friendly and accommodating.

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