Question 1

Can I use my current frame with my Tempur-Pedic Mattress?

Accepted Answer

Yes. We design our mattresses to fit most standard size bed furniture and frames.

Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.

If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

Question 2

How does my new mattress arrive?

Accepted Answer

With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.

The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.

Question 3

What is the difference between Medium & Medium Hybrid in feel?

Accepted Answer

Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.

Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.

Question 4

Do you offer mattresses for RVs, boats, planes or other non-traditional locations?

Accepted Answer

Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

Call 888-811-5053 to speak with a Sleep Expert.

Question 5

Do you have replacement covers for mattresses?

Accepted Answer

Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.

Question 6

Can I use my current bed frame with a Tempur-Pedic mattress?

Accepted Answer

Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames, unless the frame is unusually sized or not designed for the U.S. market. It's important to position the mattress on a flat, solid surface with adequate support to avoid warranty issues.

Question 7

How will my new Tempur-Pedic mattress be delivered?

Accepted Answer

Most mattresses come with free White Glove delivery, where the mattress is unwrapped and set up in your home. The TEMPUR-Cloud mattress ships compressed in a bag via UPS for self-setup, suitable for tight spaces and contact-free delivery.

Question 8

What is the difference between Medium and Medium Hybrid feel mattresses?

Accepted Answer

Medium Hybrid mattresses combine a coil system with TEMPUR material for added bounce and responsiveness, and tend to feel slightly softer than Medium non-hybrid mattresses, which are made entirely of TEMPUR material.

Question 9

Do you offer custom mattresses for RVs, boats, or other non-traditional locations?

Accepted Answer

Yes, customization is available through an authorized partner. Providing your custom dimensions can help expedite your order. Contact 888-811-5053 to speak with a Sleep Expert.

Question 10

Are replacement covers available for Tempur-Pedic mattresses?

Accepted Answer

Yes, replacement covers can be ordered online for current models and in-store assistance is available for older models or to locate your mattress cover.

Question 11

What payment options are accepted at the Tempur-Pedic Flagship Store in Raleigh?

Accepted Answer

The store accepts American Express, Apple Pay, cash, check, Diners Club, Discover, financing options, MasterCard, and Visa.

Question 12

What are the store hours for the Tempur-Pedic Flagship Store in Raleigh?

Accepted Answer

The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Fridays and Saturdays until 9:00 PM, and Sundays from 11:00 AM to 7:00 PM.

Question 13

Is the Tempur-Pedic Flagship Store wheelchair accessible?

Accepted Answer

Yes, the store has wheelchair-accessible entrances and parking to accommodate all customers.

Question 14

What nearby shopping options are available near the Tempur-Pedic Flagship Store?

Accepted Answer

Nearby you can visit Crabtree Valley Mall, which houses many stores including Aéropostale, Madewell, and Lane Bryant, perfect for combining your mattress shopping trip with clothing and accessory purchases.

Question 15

Are there any nearby specialty shops or services near the Tempur-Pedic store?

Accepted Answer

Yes, nearby specialty shops include Crabtree Jewelers for fashion accessories, Apple Crabtree Valley Mall for electronics and computer repairs, and Fox Eye Care Group for optometry services, providing a variety of shopping and service options in the area.

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