RH Raleigh | The Gallery at North Hills

Reviews

• SH

  Scott Hatch

  Jun 13, 2026
  5.0
  We recently purchased custom dining chairs from RH and were disappointed to learn that the delivery had been delayed beyond the original estimated date. With a large family gathering planned for July 4th, we were concerned that our dining room would be without seating for the occasion. I reached out to Nicole, our RH designer, to see if there was any possibility of meeting the original timeline. While she wasn’t able to accelerate the production schedule, she immediately focused on finding a solution rather than simply delivering bad news. Nicole arranged for RH to deliver in-stock chairs on the original delivery date so our family could comfortably use the dining room until our custom chairs arrive. What impressed me most wasn’t that the delay occurred—these things happen. It was Nicole’s commitment to solving the problem and ensuring we had a positive experience despite the setback. She listened, took ownership, and found a creative solution that exceeded our expectations. In a world where customer service often means explaining why something can’t be done, Nicole focused on what could be done. We genuinely appreciated it.
• ST

  shawnte taylor

  Apr 17, 2026
  2.0
  A woman who identified herself as a manager (blonde hair, name unclear because she said it quickly) approached me about taking photos. She told me I couldn’t use a camera, only my phone. I’m very aware of RH’s photography policies—tripods and flash are typically restricted—but I’ve visited multiple times and never been told a camera wasn’t allowed at all. To double-check, I spoke with the hostess at the front, who confirmed that photos were fine. And was kind …. Despite that, this manager continued to interrupt and told me I had “5 more shots” before needing to put my camera away. The interaction felt unnecessary and targeted. What’s more confusing is that a friend of mine did a full engagement shoot here just a week prior with a professional camera (no flash)…without any issues. Consistency matters. If there are rules, they should be clearly communicated and applied the same way to everyone. Also worth noting: this individual was walking around on her phone with AirPods in and dressed very casually, which made the situation feel even less professional. If she is indeed part of management, there should be a higher standard of conduct when addressing guests. I do want to add that everyone else I interacted with was kind and welcoming, which made this experience stand out even more. Hopefully this is addressed so future guests don’t have a similar experience.
• JJ

  Justwarren

  Feb 15, 2026
  5.0
  Patty is the absolute best. Knows her stuff!
• AA

  ARIA

  Feb 10, 2026
  5.0
  First time at this rooftop restaurant for an evening out with the gals for a pre-valentine dinner. From the first impression walking in a high end furniture showroom, than take the elevator to the rooftop restaurant, very impressive. Great food, great service, great selection of spirits. Definitely recommend, looking forward to next time!!!
• NN

  Nelly Nauman

  Jan 25, 2026
  5.0
  I had an exceptional experience at the Restoration Hardware Gallery in Raleigh. The gallery is stunning with so many options you are able to see in person before purchase. Staff is very helpful from the moment you step in. I have worked with Nicole Reed. Nicole is incredibly talented and has a true eye for design. She was thoughtful, and genuinely invested in helping me create a space that felt just right. She quickly picked up on what I am looking for and was able to provide me with a design concept that fit my taste with options I can chose from without feeling overwhelmed, this made it simpler for me to make derisions. I am extremely pleased with how everything has turned out quality and design and couldn’t be happier.

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