Catawba Self Storage

Reviews

• HB

  Hayley Boyd

  May 3, 2026
  1.0
  We have had nothing but a headache from this storage facility. I rented and reserved. The unit on April 22nd was supposed to be my moving day. Okay, we didn't move in on the 22nd. Though we started moving furniture probably about the 24th of April. The first knot we went. Everything was fine. Got in no problem, no big deal. The office of course was closed. One of the main reasons why we chose that facility is because it advertises 24 hour access on their website. However, we've been out there several times and then our code not work to get in the gate when we've had truckloads of stuff in the trucks with us. As we're sitting there locked outside the gate, the unit itself costed us a $154, which I thought was outrageous. I mean we paid it because we had to. But I thought it was expensive. IF YOU NEED ASSISTANCE FOR ANYTHING WHILE UR THERE YOUR S.O.L. . There is no emergency number. NO NUMBER TO CALL IF GATE ISNT WORKING There is nothing posted that has their hours PERIOD.. We haven't seen or spoken to anybody since we rented the unit, nobody's called me to confirm anything. Which one of their main points sell points? Is that they offer everything online? Which was great for us at the time. But now, I mean, you know, when we have something that's really an emergency, and NEED THE HELP, YOU CANT CALL ANYBODY. We only have one more day to get the rest of our stuff out of our apartment. And we've not been able to get in our storage building like four times now, during the last 4 or 5 days. So I'm giving it a one because nothing has been what it should be. Or what it needs to be since we paid for this storage building their customer service. Obviously they have none. And whoever the owners are clearly can't give that much of a crap about their facility/customers other than taking your money and moving you along your little merry way. If you want my advice do not rent from this storage facility.... REPLY: We didn't have any idea? Were in the moving process and have been very busy/overwhelmed with it all. But I received a receipt from you guys saying my transaction was successfully processed and I was paid until next month. I still have that email if you would like for me to show you.. regardless my husband or I, or both will be there tomorrow morning sometime to pay in cash.

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