Lowe's Home Improvement

Reviews

• JD

  Jane Doe

  May 9, 2026
  1.0
  Once again, There is no “customer experience ” at this location. This excursion: battery dependent yard tools do not have the not-included chargers and batteries on nearby shelves, instead, I found those parts 1/2 across the store (how thoughtful!) after wasting time searching for them. At the register in the garden dept, the device to unlock to the security cable on a package was not available, so the employees there wanted me to trek all the way back into the store to the customer service desk to get that thing removed. After stating that I was unable to walk that much further due to an injury I was given the “well, what can we do about it” attitude. My solution to the problem was to have the $200 of battery powered merch and needed parts removed from my tally, to be put back on its various shelves in their diverse locations because this store obviously does not want or need my business. This is not an uncommon event at this location, there may be employees out on the floor asking if they can help, but they really don’t know much or don’t really want to help if it involves doing something. There is no caring or time to actually help a customer, as was my experience on this visit.
• MW

  Mark Way

  May 6, 2026
  1.0
  I called ahead to make sure they could cut glass. I got there and asked for help, and they told me to wait by the glass. I waited for 1/2 hour with no help arriving. Lowes seems to no longer have staff that can help, just warm bodies who know very little about home improvement.
• DN

  Donald Nance

  Apr 25, 2026
  4.0
  Lowe's is also not stocking some things back. Some of the workers know what they are doing.
• JL

  Jon Litchfield

  Apr 13, 2026
  1.0
  Get used to this bench if you do an order for pickup. Seems to be a pattern with Lowe’s when trying to buy an appliance. I ordered a dishwasher for pickup from the South Forty location and, when I went to pick it up, they discovered they did not have it. The woman there called this Lowe’s to confirm they had two in stock and told them I was on my way over. Got here and it was not ready for pickup. The frustrated guy who handles this told me it wasn’t ready and that there were 6 other pick up orders he has to pick first and that he wouldn’t expedite my order, even after the hassle with the locations and that I am the only customer waiting on a pickup order. It is now 7:30pm on a Monday and the guy went into an office next to the pickup area a while ago (the door next to the bench, not where dishwasher would be located) and has not come out for 20 minutes so far. No end in sight to this poor customer service. Same experience last time I tried to buy an appliance at Lowe’s where the website said one location had it but they did not, and brutal service ensued. It turns out Miguel who refused to help with this is the manager!
• RF

  Rod Fitz

  Apr 10, 2026
  1.0
  This was an awful experience. If I had not been paying close attention, I would not have noticed that the wrong range was delivered. In addition, the delivery team initially refused to install the dishwasher, stating that if it was not already unplugged, they could not proceed—something that was not communicated beforehand. After the dishwasher was eventually installed, I discovered three dents in the unit. This reflects a serious lack of care and quality control. Overall, Lowe’s did a poor job delivering the correct product and ensuring the appliance was in acceptable condition. This experience was disappointing and unprofessional.

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