Extra Space Storage

Reviews

• SO

  Sodiq Oyedotun

  Jul 30, 2026
  5.0
  Ms Mary was a nice and very helpful woman. She showed me around and gave good advise on the unit with the size of storage I’ll be needing.
• RS

  Ryan Simpson

  Jul 23, 2026
  5.0
  Hannah was very accommodating and helpful throughout the reservation process and very easy to work with. She was also super knowledgeable about moving logistics and provided excellent insights and ideas to consider. This has been the best storage experience I have ever had.
• SB

  Shannon Brooks

  Jul 22, 2026
  5.0
  I called the 800 number for assistance and “Devon” was super helpful. The location he referred me to was ready for me when I arrived later that day and answered all of my questions. Hannah was professional, courteous and very knowledgeable of the facility which made the experience very smooth. I’m extremely pleased with this facility and feel good about choosing them for my storage needs.
• DT

  Dale Tyson

  Jul 18, 2026
  5.0
  I had two move ins. Son had band camp at NCAT (temporary dorm room) and then would move into his permanent dorm room later. Since we were coming from out of stat, I did not want to move all of his stuff twice. We rented a unit for a month moved all of his stuff at the beginning of camp so we would have everything close by when he is ready to move in to his permanent dorm situation. I can’t remember the name of the person who I spoke to, but she was so helpful and friendly. When I called, I got a text message saying that she would call me back. I was surprised that she did! Customer service. here is top-notch, professional, and extremely helpful. Great experience so far and as my son is a freshman, I am sure we will do business again with them soon. Highly recommend!
• AB

  Alicia Brunelli

  Jul 15, 2026
  1.0
  Seems like Extra Space Storage is a trash company to work for because their staff turnover rate is high. In addition to that, they advertise as "climate controlled" however it's hard to control the climate of a storage unit facility when the huge garage-like door is constantly either broken or open. NOT only that but that's not the most secure facility with that door open. The elevator breaks at least once a year and only one of the elevators goes to the 4th floor, coincidentally that's the same elevator that generally breaks. The elevator also drops roughly an inch while opening the door (concerning). If you have a business and 24hr access (you have to pay additional money for that) getting your code to work is a shot in the dark; sometimes it works and sometimes doesn't. Rat traps ALL THROUGHOUT the facility sometimes appearing more than once within a ridiculously small area. LAST BUT NOT LEAST. LETS TALK ABOUT HOW THEY RUN THEIR BUSINESS!!!! This company will RANDOMLY raise your rate with NO NOTICE (go ahead and get someone to reserve you another unit online which will in turn lower it back) They will NOT pro rate your rate if you move out early (for example, you could pay the monthly rate then only use it for two weeks) and will continue to auto charge your card regardless of if you've given them permission to actually do so. If you don't have auto pay on, they have NO BUSINESS operating as if you did. OH, and read the small print on the insurance - sometimes the roof leaks (good luck on actually utilizing the "insurance")

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