Aptive Pest Control

Reviews

• SH

  Spencer Harrell

  2 days ago
  5.0
  It’s not the services, it was Saúl as a person. He did amazing, and I had a great interaction with him. 10/10 all around. Phenomenal communication, and genuinely excited to give me the rundown on what was done. He left me informed and encouraged. Also, no bugs!
• AC

  Annette Connelly

  Oct 4, 2026
  1.0
  The Tech did not want to service my property...he constantly kept saying he did not want to be late for his next appointment. I have never experienced anything like this from Aptive. I need his Supervisor to call me. The Tech name is Saul Sharpe.
• MJ

  Music Junky

  Sep 29, 2026
  1.0
  Aptive is by far the worst company I've had to deal with. They are inconsistent, sometimes don't show proof of their job, sometimes don't even send anyone out on the date they agreed to do service on. Most employees don't have the information of what service you want so they'll all try to do different things or have to ask you what they're supposed to do for you. Somehow, I got past all of that. The biggest problem was when I tried to cancel my service. Some customer service representatives simply swapped my call away to each other when they heard I wanted to cancel, absolutely no response to me, and the next representative in line had no clue what I wanted so I knew they weren't communicating among each other. By the time I did get one that would cancel my service, and hopefully my account, they gave me an attitude and hung up on the spot after reading off a bunch of pre written jargon. No "Is there anything else I can do for you" or even a simple "goodbye" just straight up hung up on me. I was just glad to be let go. However, for some reason Aptive decided once I canceled my service that I should pay them for the free months they promised me the last time I tried to cancel my service. Right, I did have to try to cancel 2-3 times before they would just let me go, and the things they promised me in order to keep me around, I guess they decided to take back. Thus sending a very shady and poorly reviewed collection company after me to collect. On the day of writing this review, I did pay that random amount in hopes I never have to deal with this company again.
• AD

  Archana Dattatreya

  Sep 28, 2026
  1.0
  I had a very bad experience with them unfortunately. A rep showed up to my door and promised me something different from what was on the fine print. I ended up paying a lot more, getting no service and facing poor communication with conflicting information. I finally cancelled the service after paying $200 to get rid of the contract.
• SP

  Sarah Pollock

  Sep 15, 2026
  1.0
  This is my second review after cancelling my service after they sent 3 techs out in less than a week and they still didn’t get all the wasp nests on my front porch and deck. Had to cancel a Labor Day cookout because of this. I also got stung and had to spend the night in the hospital cause I almost died. This company was aware of my allergy before I hired them and I was reassured they could get all the wasps and was even told they had when they hadn’t leading to my expensive hospital stay. They then sent a third tech out and he broke my ceiling fan globe and tried to say I gave him permission to break it. Who gives permission to break a very nice, expensive, working ceiling fan? That’s ridiculous. Aptive has reached out to me since my last negative review and they have cancelled my contract and waived the cancellation fee “as a courtesy”, they also did refunded what I paid for the service and I have submitted a copy of the receipt for the new globe for the ceiling fan which I had to go find and purchase and replace myself. When I went to unscrew the old one, it unscrewed very easily, so I don’t understand why it was broken in the first place. Whoever I’ve been going back and forth with through email due to my last review has just been giving me excuses to why their employees handled things the way they did. No one even asked about my hospital bills until I made my first review, then was just emailed a copy of the contract I signed with no context so I emailed and asked why that was sent to me. I was advised so that I could review section 11(how would I know that without any message?) I’ve enclosed a screenshot of that section so everyone knows before hiring them that you’re signing a contract that waives them of any responsibility for property damage or personal injury due to their work! That is unacceptable!

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