Brand Certified
Lowe's Home Improvement
3.9(1556 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
161 Franklin Plaza, Franklin, NC
28734, United States
Certified by Lowe's Home Improvement • May 17, 2026
(828) 349-4654
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/NC-Franklin/0717?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-717-_-na-_-0-_-0
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Franklin, NC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday6:00 AM - 9:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
3.9
1,556 reviews
5 stars
797
4 stars
324
3 stars
169
2 stars
72
1 star
194
- EVEliana VanessaMay 11, 20265.0By far my favorite Lowe’s. Always everyone is so welcoming. Saturday we had an emergency and I had to come In alone with my two kids (under 3) and needed some assistance with bolts. Kevin was extremely helpful and made sure I got everything I needed. He was kind and caring and made sure I got everything I needed before I left. Thank you for helping me in a time of need.
- MMMichael MashburnMay 9, 20261.0The inventory system is complete garbage. When it says you have 23 of something, and I drive to the store to find 0, it's more than frustrating. Wish we had a Home Depot, they actually care about their customers.
- TWTina WigginsMay 1, 20262.0I just wanted to buy stove so I went into Lowe's store and could not anyone to assist me. For 30 minutes I watched employees walk by , some would look my direction and continue on. The online process even more frustrating ,my account is locked due to many attempts to log in. I am instructed to change my password on the fifth time of changing my password I gave up.
- EMEdward MarchiselliApr 16, 20261.0I would give them 5 stars on sales effort and zero stars on execution and communication for our kitchen cabinet and countertop installation. Cabinets came in wrong size despite labels being correct on boxes. Lowes would not reorder the correct size until the old ones could be uninstalled ( at our expense) and picked up. Countertops came in 9 pieces and 5 of the 9 were cut wrong and one was damaged causing more delays. More delays as their installer stabella cancelled multiple appointments within an hour of expected arrival time. Still waiting for backsplash. Communication from stabella and lowes is horrible. Delays and issues cost us $6,700 and we are still not done. Lowes is offering a $300 gift card. If you are thinking about buying from a big box store because you expect them to stand behind the products and services and make things right if something goes wrong, don't bother. No one cares.
- CHCatherine HesterApr 11, 20261.0Wow! 4.0? Nepotism is alive and thriving in Franklin, NC. My parents have been very loyal Lowe's customers for decades. When the Lowe's was out on the Highlands Road, my father who was a tile setter always shopped at Lowe's. After my father passed in 2004, my mother has always shopped at Lowe's. Every single appliance in her home save as of today 1, was bought at the Franklin Lowe's. That relationship has ended. Mom is 94 years old and she needed to buy a new fridge. The one she had while worked was worn out and was making noises indicating that it was probably at the end. So being proactive instead of reactive, she went to Lowe's. She gave the man her measurements. He showed her a fridge and she purchased it and they set the delivery for today. It didn't fit. It was too tall. Now the most sane and logical thing is that they put her old fridge back and plug it in. No! They hauled the new one that doesn't fit AND her fridge off. Told her that they would call in the issue and someone would get back to her. So she waited. And waited. Then she called Lowe's after an hour and they knew absolutely nothing about it. They told her if she went to the store they could fix it and she could get a fridge by tomorrow. They refused to help her. She is 94 years old. So she went home and called me. Happily she was able to get a fridge at Circuit World and they delivered it today. But Lowe's abandoned her and didn't give a crap. Lowe's abandoned her on a Saturday in a small town with limited options and no time to fix it. They didn't care if she had spoiled food and she lives on a fixed income. They didn't care that they created panic, fear, and anxiety to a 94 year old woman. They might as well have spit in her face. Being a loyal customer means nothing anymore in Franklin. Lowe's had better refund her every single penny or I will bill them in turn for my time it took to fix the situation because it wasn't my mother that made the mistake. That was 100 percent on Lowe's. When you have a customer come in with measurements of 36 by 70 inches, you don't sell a 72 inch fridge. In the meantime, if you need an appliance, furniture, etc.....the guys at Circuit World in Westgate Shopping Center are absolutely fabulous to work with. They truly go above and beyond. Lowe's could learn a thing or two from them.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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