Aaron's

Reviews

• CC

  C33

  1 day ago
  1.0
  Over a Decade of Customer Loyalty, and This Is How Aaron's Treats Customers? I am beyond fed up with Aaron's collection communication practices. What I consider harassment disguised as payment reminders has become completely unacceptable. I was literally THREE DAYS past my payment date. THREE DAYS. Yet I received repeated phone calls from multiple different numbers, including numbers that aren't even the store's publicly listed phone number. And for the record, the payment has already been made. I have been an Aaron's customer for over a decade. I purchased a washer and dryer from the Aberdeen location around 2015 or 2016. I've purchased televisions, soundbars, entertainment systems, and other merchandise from the Yadkin Road location and other Aaron's stores. I've paid off numerous agreements over the years. My history with this company speaks for itself. I've never disappeared with merchandise, and I have consistently demonstrated my willingness to fulfill my agreements. I understand that payments are expected on time. What I don't understand is why a longstanding customer needs to be repeatedly called from multiple phone numbers over a payment that's only three days late. I'm currently sick and dealing with significant personal challenges. Life happens. That doesn't mean I'm avoiding my obligations, and it certainly doesn't mean I deserve to feel harassed. A payment being late does not erase over ten years of customer loyalty. Aaron's needs to understand that there is a difference between communicating with customers and hounding them. Repeated collection calls do not build customer relationships. They damage them. I'm currently purchasing another washer, but after this experience, I am seriously reconsidering ever doing business with Aaron's again. I would like corporate management to take a serious look at these collection practices, especially the use of multiple phone numbers to repeatedly contact customers. I paid my bill. I have a history of paying my bills. What I shouldn't have to do is sacrifice my peace of mind to prove that I'm a responsible customer. Do better, Aaron's. Your longtime customers deserve better.
• FW

  Fred O Wooden

  3 days ago
  5.0
  Most times dealing with customer service isn’t the best. This time I was at Arron’s an Lisa got us situated in a heartbeat. Very customer friendly and professional. It was a true pleasure having her help us .
• LC

  Latoya Cade

  6 days ago
  5.0
  Today’s service was good even though we have had shake service recently after being with Aaron’s for many years. Between Anthony, Lisa Marie and Lak everything was good. They worked hard to make sure our delivery and pickup went smoothly. There was an issue with the light on the Cowboy set but it was not due to any of them.
• TT

  Tyleia Tindal

  Aug 28, 2026
  2.0
  Bed frame arrived damaged, was not aware of needing a box spring for the bed until it was delivered. Called the store to see if they had any new box springs in stock for my bed size Henry told me yes and I informed him I was coming to the store to pick it up same day he told me he would add the box spring to my agreement. I got to the store about a hour later just to find out the box spring was already sold. Waste of my time and gas
• KS

  Kevin Sweeney

  Apr 29, 2026
  1.0
  Ordered my furniture on the 16th. (Just about two weeks now) and still not here. Furniture was to be delivered today. Called to confirm furniture was going to be delivered today. I called at 2:13 to confirm and let them know to call my cell. (Which they said delivery will happen around 3 - 7.) at 4:29 the store calls me and says that they won’t be able to make it today and asked if I’m available tomorrow. I already moved all my furniture for the set up because they confirmed and had to push off my work to wait for them and skip missions. Then Tyler over the phone was rude and lying and creating all these excuses. I go to the store to get the corporate number and get into it with Tyler. Saying “you people are ridiculous” and calling me buddy after disrespecting me over the phone and in store. Anyone military or local to this store don’t even bother at this point. I will be filling a complaint with corporate and push it up on the military side to add it to a blacklist from Bragg.

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