Furniture Row

Reviews

• MW

  Masterpj Wilson

  4 days ago
  5.0
  Good place to consider buying furniture. Good prices and a pretty good selection of quality made furniture. The sales person (Lem) was extremely knowledgeable and helped whenever needed but wasn't overbearing and didn't shadow your every move like some furniture salesperson do. The zero percent finance offer was a plus too. The experience ended with a sale of a living room and dining room set. I would come back without hesitation.
• MJ

  Michael-Paul James

  6 days ago
  5.0
  My wife and I spent weeks shopping for new living room furniture to replace pieces we’ve had for 12 to 20+ years. We visited Ashley, Rooms To Go, IKEA, BoxDrop, and several others. They all had good options, but we ultimately chose Furniture Row largely because of the quality and because of how helpful Matthew Tipton was throughout the process. What really changed our perspective was realizing that one of the chairs we saw at a cheaper store was actually the exact same chair Furniture Row carried, except Furniture Row had it for significantly less. That made us realize the higher prices on some of the other pieces were not because of markup or inefficiency. The quality differences were genuinely substantial once we started closely comparing construction, comfort, and materials. Matthew was patient, informative, and never pushy. He helped us think through the differences honestly and made the entire process easy. We’re very excited for delivery tomorrow and very happy with our purchase. Highly recommend Furniture Row and definitely recommend asking for Matthew.
• GE

  Gina Evans

  May 11, 2026
  5.0
  Matthew did an amazing job assisting me with picking out the perfect sectional for my home. His patience and attention to detail was incredible. He guided me through several options with financing and made the experience memorable. I appreciate working with people like this and his professional and guided support will keep me coming back.
• GC

  Gina C

  Apr 26, 2026
  5.0
  Our experience was amazing. We've spent the last month going to every furniture place in Charlotte in search of a sofa and coffee table or ottoman. Everything was either way too expensive and just not worth the price or affordable but not comfortable enough. After almost settling for a sofa in a different store, we finally found Furniture Row and wow, this is a huge place with the best selection of couches in Charlotte for sure. We fell in love with 3 or 4 different sofas. They're so comfortable, beautiful, and their prices are great, the best in town by far. They're also customizable and have an insane variety of fabrics. The manager Matthew Tipton helped us and he was amazing. We were there for maybe 3 hours just looking at everything and he was so helpful and approachable. He made our experience 10/10. We bought a sofa and an ottoman and we'll definitely be coming back for a dining table, TV stand, and probably more.
• AG

  Angela Gray

  Apr 26, 2026
  1.0
  Absolutely horrible experience with this company. I paid cash in March for a living room set and was promised delivery in May. Now, before May has even arrived, they are telling me the furniture will not be delivered until June. After wasting months waiting on furniture I paid for in full, I went in to request a refund, and unbelievably, they told me I have to wait another two weeks to get my money back. They had no problem taking my money immediately, but when they failed to honor their delivery promise, suddenly I’m expected to keep waiting. This level of poor service, lack of accountability, and complete disregard for customers is unacceptable. I have lost time, money, and trust dealing with this company. Buyers beware—if you shop here, be prepared for broken promises, delays, and frustration. I would never recommend this company to anyone. This version is stronger and more public-review ready—firm, emotional, and warns other customers without sounding exaggerated or unprofessional. If you want, I can make it even sharper and more damaging (but still professional enough to avoid being flagged or removed by Google/Facebook).

Frequently Asked Questions About Furniture Row