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Reviews

• SJ

  Savannah Johndro

  May 11, 2026
  1.0
  Long story short: save your money and go to Lowe's I don't write reviews often, especially not long horrible ones but I truly can not express how horrible of an experience this has been. As a small business owner, we will never recommend Ferguson to clients, friends, or family again - maybe somebody that we really feel like wasting their time, energy, and money. Customer Service and Accessibility: If you're young, you're going to be ignored. Sales reps can not be directly called, only emailed. The front desk ladies are forced to try to assist you instead of forwarding to the rep or their VM, but when they aren't involved in the project its very annoying, difficult, and time-consuming to reexplain everything. Phone Assistance: Need assistance with something? Don't worry the phone number on the reps email is a basic call center that the people can only assist with EXTREMELY limited things and are very rude. After waiting on hold for over 20mins, another random call center employee accidentally hung up on me - great, mistakes are made - but at that point they had my order and contact information pulled up and could've reconnected the call. Order Issues: Ferguson shipped us random additional products we did not order instead of ours, which was a nightmare for returns. Our order moved around the city for a week then was sent to Indiana. We already were so limited on options with their bare bones inventory - looks like a lot online, but what they have available to be delivered soon isn't much. Positive: Mariah Urias, the fifth person I talked to, was finally able to help me and expedite the shipping. I appreciated her assistance and great attitude. Edit: after sharing my concerns and frustrations with our original sales rep. She argued that products had been delivered.. which is very weird since the direct link she had shared with me showed that Ferguson had not delivered the product and had returned it to their Indiana facility. Even after expressing our concerns, the reps can not be bothered to double check behind themselves.
• JC

  June Colangelo

  Feb 13, 2026
  1.0
  Very disappointed in my experience with Ferguson. I paid to have a very expensive bathroom installed and purchased all materials through Ferguson without a contractor’s discount. Some of the deliveries were incomplete and one had.damaged merchandise. The biggest disappointment was with an expensive Kohler Cast iron tub that had drain issues. I was advised by Ferguson to call Kohler. I called and was left on hold with loud music playing, but no representative answered the call. Ferguson needs better customer service than this. I still can’t use the bathtub.
• SM

  Shawn Montagna

  Jan 16, 2026
  5.0
  Called Ferguson home to see if they had any kitchen lights in stock in a time crunch (not order) Greg could’ve just said yeah we do. Instead he said, email me photos of the space, send me the dimensions and what you like. I’ll see what we got here and what we can order to meet your timeline. That’s what’s considered going the extra mile. Even if they don’t have a light im looking for ferg will be my first stop on my upcoming projects. Customer service 101 and it starts with the little things like an inbound phone call!!
• LC

  Lady C

  Dec 29, 2025
  1.0
  Beautiful showroom and walked in ready to purchase an entire bathroom suite from soup to nuts and not one person acknowledged I was there...will be spending my money elsewhere....I'm sure another business would love to have my money
• RM

  Rick Mclemore

  Dec 7, 2022
  5.0
  Had what I needed when the big box stores didn't have a clue what I was looking for .. only one little problem needed 8 and they only had 2.. but that's a lot better than zero ..

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