Aptive Pest Control

Reviews

• ZB

  Zach Dill (bugbbq)

  today
  1.0
  I've been getting more *live* bugs in the house AFTER I started using Aptive. Poor support, ineffective treatment. Avoid like the plague. Alright, so here we go: Story starts off with the usual palmetto bugs/cockroaches we usually get in the summer. An Aptive door-to-door sales person comes along and I accept. Mistake #1: Never buy anything from a door-to-door salesperson. First treatment comes by, no real noticable difference. as told it may take a couple weeks to see a difference. No go. Still getting daily bugs in the house. Not dead ones, because I'm watching television and I'll see one crawling on the floor. Call to get another tech out, same deal. They do *something*..no real noticable difference. Fast forward through a summer of nearly daily bugs and ineffective service and we're in October. Now the bugs have started coming upstairs to the bedrooms. Final straw. Call to cancel service because the problem is only getting worse and I get "We're so sorry, let us make it up to you by reducing your monthly cost and getting a pro out there on Thursday" Thursday comes around and the tech never shows up. I call to ge their terrible AI service which puts me to an equally terrible offshore callcenter. I was told the tech had to reschedule to the weekend (where I wouldn't be home). No emails, calls, texts or anything telling me this was going to happen. Absolute last straw. Cancelling this mistake of a purchase. DO NOT USE THIS COMPANY. They're more hype than actual service.
• AD

  Angela Daughtrey

  2 days ago
  1.0
  The service provided is fine but promises are made that they refuse to keep after you have signed the "contract". With a 99yr old mother at home, we were assured that nobody would come to the house until after 4:00pm since we wanted inside and outside service. Signed on 6/25/26. On 6/26/26, I get a text at 8:53am saying they will be there in 40-50 minutes. I respond that this is not what we agreed to, but he said, "No worries. On the route it's scheduled 8-10, for now I can handle the outside". We called to complain and were told again that our next service would be after 4:00pm. 7/27/26, 8:58am, "I'll be pulling in shortly". We called again, asked to cancel due to not receiving services as promised. 8/8/26, still not cancelled, 8:21am, I'll be pulling in shortly. Finally, on 9/2/26, although too late, we are done! 4:24pm. But guess what happened next! 9/8 8:48am, "I'll be pulling in shortly". Today, I got a text that they would be coming 10/20. I responded that we have asked to be cancelled several times. Funny how they responded quickly that my service has been cancelled, but I would be charged the $299 early cancellation fee. Granted, we did sign the contract, but under the circumstances, I do not believe we should be charged! I will be calling them again, but glad to finally be out from under this company that will say what you want to hear, but do not follow through. STAY FAR AWAY!!!
• PT

  Pamela Thompson-Williams

  Oct 7, 2026
  5.0
  Alex is very knowledgeable, professional, and thorough. His expertise and quality of work are outstanding. He took the time to explain everything clearly and made sure the job was done properly. I truly appreciate his excellent customer service and would definitely recommend Alex to others!
• CT

  cody totherow

  Sep 30, 2026
  1.0
  I rushed home from work specifically so he could spray inside the house\. He responded as I was pulling in, and when I got there, he was sitting at the gas station near my house and told me he couldn’t wait any longer\. I was only given about a 10\-minute heads\-up to get home, and I made every effort to get there as quickly as possible\. Considering I rushed home from work to accommodate the appointment, this was extremely disappointing service and a frustrating experience\. Update I have called main company line and text my rep trying to reschedule. They said nothing is available until end of month.
• SR

  Savannah Rutland

  Sep 21, 2026
  1.0
  This company has a horribly business model. First of all, I completed the 18 month contract I was suckered into by the people they hire to solicit. I tried to terminate my contract several times because I still had ants in my yard all summer long. I get to the end of my contract and was told I have one more month left to avoid cancelation fee. Ok cool, I go ahead and finish out the contract. I call again when they scheduled me AGAIN, and had to call FOUR DIFFERENT times because they kept scheduling me after my contact was supposed to be cancelled. I was told my one customer service rep that he cancelled it/ but he didn’t. The next time I call back the lady told me I have to wait until October. I said for what, the 18 month contract is up! All 4 representatives told me different things. Not to mention, you call and explain everything just for them to transfer you AGAIN to the cancellation dept and they barely speak English. So the 5th time I called in 2 months, I just so happen to stumble upon a ‘’manager” who canceled my contract that was completed, indefinitely. Meanwhile I was told by 2 people that I wouldn’t be charged again, and would have to call back in October to confirm cancellation. The next day I get an automated text saying my service is scheduled for 3 days later. I will never recommend this company to anyone. They are not easy to get in touch with, are not trustworthy, and I still have pests in my yard and I have paid them over $2,000. Do not get suckered into this scam of a contract that is impossible to get out of. Their customer service departments SUCKS, they are all incompetent, and nobody is on the same page. It should be illegal to have a business model this poorly. I would give them a zero stars if I could. They do not care about the customer or else these reviews would change and be better.

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