La-Z-Boy Cary

Reviews

• MC

  M C

  5 days ago
  1.0
  I am extremely disappointed with my experience with La-Z-Boy in Cary, North Carolina, particularly with the way my concerns were handled by sales representative R. Barker. I purchased a brand-new sofa, and when it was delivered, it arrived damaged. I immediately pointed out the damage to the delivery team. I was specifically told not to worry about it, to sign for the delivery, and that they would take pictures and send them to the store so the issue could be addressed. When I contacted R. Barker, instead of receiving help or concern about a brand-new sofa arriving damaged, all I repeatedly heard was, “But you signed for it.” Yes, I signed for it because YOUR delivery people told me to do so and assured me they would document the damage. I spoke with R. Barker several times, and I found his attitude argumentative, dismissive, and downright rude. He also indicated he would get back to me and did not follow through as promised. A customer purchasing a brand-new sofa should not be expected to accept damaged merchandise simply because they followed the instructions of the company’s own delivery team. La-Z-Boy should stand behind its products and the representations made by its employees. I believe the appropriate resolution is to replace the damaged sofa with a new, undamaged one and refund the delivery charge. Based on the way this situation has been handled, I would not recommend purchasing from this location.
• PS

  Pat Shwiner

  6 days ago
  5.0
  Our experience with Stephanie was great. We bought 2 recliners. She was very knowledgeable, and best of all no high pressure tactics. She left us alone to wander the store, try out many recliners and checked in periodically to answer any questions. A very positive experience!
• DL

  David Lacy

  Aug 6, 2026
  5.0
  Received our furniture yesterday. The purchase and delivery were both outstanding. My salesperson, Carla was knowledgeable, and helpful. She wasn’t pushy or quick to make a sale. Delivery was on time, personal were respectful and went about their work in a timely manner. The entire transaction was first class all the way. The furniture we purchased is better than expected. Thanks La-Z- Boy, you are my go to furniture store.
• KL

  Katie Lord

  Aug 4, 2026
  1.0
  $10k and 3.5 years later and our couches are GARBAGE and out of warranty, keep in mind they had to come out every year the last 3 years to fix something under warranty, and we still had to pay for labor even with the warranty... the other extended warranty plan they sell is a joke unless you scrape or puncture your couches... the leather itself its fine, and we take care of our furniture, its the crappy quality of how the chairs were built, that's the problem... i cannot believe with the cost that the quality is so bad. NEVER AGAIN!!! I will make sure i tell everyone and post everywhere possible... One of the chairs doesn't even sit forward anymore its always at a crooked angle.
• CN

  Cheryl Nesterowicz

  Aug 1, 2026
  5.0
  Stopped in with intent to just start looking at recliner loveseat with console, and ended up finding the perfect one for us. Louise provided the best customer service by asking questions to learn what we wanted and pointing out various options to choose from. Very helpful and informative without being a pushy sales person. Their designer also helped find a carpet sample which matched what we have at home, in order to pick the perfect color fabric for our new loveseat.

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