Aptive Pest Control

Reviews

• MM

  Mark Mann

  6 days ago
  1.0
  Been with them for 4 months and from the beginning I they have yet to take care of an ongoing sugar ant problem in our home. Also they up charged for mosquito control and have yet to treat for this. They have call center overseas and can’t get anyone local to assist…it’s like no one is actually in charge.
• KG

  Karen Garcia

  Aug 28, 2026
  1.0
  I DO NOT RECOMMEND APTIVE ENVIRONMENTAL. PLEASE READ THIS BEFORE SIGNING UP FOR THEIR SERVICES. I honestly do not normally leave reviews like this, but I am extremely upset with the way this company treated my parents. A representative named Anthony came to my parents’ home and sold the service to my dad. My dad does not read English, so Anthony was supposed to explain and translate everything to him. He specifically told my dad that we could cancel the service at any time. He NEVER mentioned that there would be a $199 cancellation fee. My dad was also told that the contract would be sent to my mom’s email for them to review/sign. My mom unfortunately does not check her email often, so we did not notice until later that a contract had been sent. When we finally looked at it, we discovered that the signature on the contract was NOT my dad’s signature. My dad did not sign that contract himself. We called Aptive as soon as we realized what had happened and explained the entire situation to customer service. Instead of taking our concerns seriously, the representative basically told us that it did not matter that my dad did not personally sign the contract because they had been provided with banking information, and that if we wanted to cancel, we still had to pay the $199 fee. That alone is completely unacceptable to me. On top of that, the customer service representative was incredibly rude and disrespectful to my mom. During the conversation, she became frustrated and told my mom that she was just going to cancel the account. It felt like she was making that decision FOR us instead of actually listening to what my mom was saying. Then she continued asking, “So what do you want me to do?” My mom asked her, “What do you mean? Didn’t you just say you were canceling it?” and instead of answering her directly, she kept responding with more questions. The entire conversation felt disrespectful, unprofessional, and unnecessarily hostile. At this point, my parents decided to just pay the cancellation fee because we want absolutely nothing else to do with this company. We would rather lose the $199 than continue dealing with a company that handled the situation this way. What makes me the most upset is that my parents trusted the person who came into their home to explain what they were agreeing to, especially knowing that my dad could not read the English contract himself. They were told one thing verbally, and then we later discovered terms we were never told about and a signature that my dad says he did not provide or authorize. PLEASE be extremely careful before signing up with Aptive Environmental. Read every single document yourself, check your email immediately, ask about cancellation fees, and do not rely only on what the salesperson tells you verbally. I strongly DO NOT recommend this company based on our experience. The way this situation was handled was unfair, disrespectful, and completely unacceptable. I hope this review helps someone else avoid going through what my parents just went through.
• RM

  Rebecca McGovern

  Aug 27, 2026
  1.0
  The representative I worked with was very friendly and likable, but unfortunately, the information he provided about the terms of the agreement was incorrect. I am now being told that I am locked into a contract and must pay $199 to cancel. What is most concerning is that I was never given an opportunity to read or review the terms before agreeing to them. The representative actually initialed the agreement on my behalf. I was also specifically given incorrect information about the cancellation period. When I called to cancel based on the timeframe I had been told, I learned that the actual cancellation window had already expired—apparently by just one day. Had the terms and cancellation policy been accurately explained to me, or had I simply been given the opportunity to read the agreement before it was initialed on my behalf, I would have been able to make an informed decision. Instead, I am now being asked to pay a $199 cancellation fee because I relied on incorrect information provided by the company’s representative. While the representative was personable, this experience has left me extremely disappointed with the company’s sales and contracting practices.
• AN

  Alexa Nush

  Aug 27, 2026
  1.0
  One of the worse pest control companies I have ever used in my life. They don’t show up every 6 weeks like the contract I pay for- then they don’t spray the areas I ask them to. Always excuses- have to follow them like a toddler to try to get them to do their jobs every single time. Several different techs and they don’t have anyone local to call- it’s a call center so they can’t do anything to help.
• SF

  Sean Frazier

  Aug 18, 2026
  1.0
  Services rescheduled multiple times (not by request). Cancellation fee still applies when they are not servicing your home in a timely manner. Cancellation process requires a call in and transfer to multiple people where you have to reverify your information and they dig and dig to try and find out why you’re canceling. The reason I’m cancelling is because you’re not holding up your end of the contract.

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