Lowe's Home Improvement

Reviews

• SB

  Scott Beelendorf

  May 5, 2026
  5.0
  I made a purchase at Lowe’s Apex NC and dropped my wallet in the parking lot. I returned to the store but it had not been turned into the store as lost as of yet. My wife and I were searching the car back at home for the missing wallet when to our surprise a car drove up honking the horn asking for me. Brandy Bess the store’s HR person researched my address and drove to personally return my wallet to me. I was in a panic before this and was so relieved to get it back. I have always been a pretty loyal Lowes customer but now I will only shop there for home improvement goods based on this above and beyond service from the store’s personnel. Thank You!
• LL

  L

  Apr 22, 2026
  4.0
  I called ahead to see if they had space or utility heaters and they did have it in stock. I was able to get it, however, the self check out process was terrible! When I checked out on one of the stations I used my card (tap and swipe) and it declined although I have money on it. I tried another card and it declined as well but when I logged into my apps the charge didn’t appear. There were no declined charges I could see on either of my cards. Luckily I had cash but this was inconvenient and I think something is wrong with that one check out station. Bring back the cashiers.
• SH

  Spring H

  Apr 14, 2026
  5.0
  I came to a Lowe’s store located at 1101 Beaver Creek Common in Apex, North California. Excellent customer service. I was looking for a toilet plunger in this store, the salesperson Steve who works in Aisles 14 carefully explained how to choose and use the product in detail. After returning home, I found it worked really well. I truly appreciate Steve for his service.
• KW

  Katherine Watkins

  Apr 12, 2026
  1.0
  Ugh, went there to buy new major appliances. First issue: we were not told that the haul-away fee was $50 per appliance. That’s not an unreasonable charge. Our beef is the fact we were not informed about this charge. Second—and much bigger—issue: we explicitly told the sales associate that we did not want the new appliances delivered until next month, but after leaving the store, I got a text and email that the delivery of two of the appliances was scheduled for the next day! The email indicated I could change the delivery date by clicking the embedded link, but when I clicked, a warning popped up that informed me it was unsecure and to basically beware. So yeah, that was a nonstarter. I tried rescheduling with the AI that came on the line when I called the store, but the only option this unhelpful, frustrating curse of the digital age gave me was to reschedule the delivery for later in the week—not next month as we had wanted. I attempted to get in touch with a manager, and was told he was in a meeting. I called again and was told he was busy but would get back to me. I’m sure you can guess that he never called me back. Fearful that a truck was gonna show up at our house bearing appliances at 7 am the next morning (yep, that’s the beginning of the delivery window), and getting no help whatsoever from the manager, I had to sign up for an account in the Lowe’s app to resolve this. I ended up canceling my entire order on the app, and needless to say, we will never go back to this Lowe’s, especially in light of the apathetic management. It’s too bad, because it used to be a really good store years ago when we purchased a washer, dryer, and dishwasher there. Happy ending, though: I went to Home Depot online and found the microwave we ordered for $10 less, and the charge for installing the microwave for $40 less. Plus, I found a less expensive GE 5 burner range that fit our needs. So I ordered from Home Depot and came out ahead. Thanks for treating me wrong, Lowe’s. 😁
• SR

  Subroto Roy

  Apr 7, 2026
  1.0
  I recently purchased a dishwasher from Lowe’s and also paid for delivery and haul-away of my existing dishwasher. A separate installer is scheduled to install the new dishwasher tomorrow. Therefore, I specifically requested the Lowe’s salesperson to add notes to the order instructing the delivery team to check the dishwasher for any damages upon delivery, so any issues could be identified before the installer arrived. The delivery driver, Christopher, called ahead and arrived on time. However, the delivery team did not open the box to inspect the dishwasher for damage, despite my request and the notes on the order. Additionally, they did not perform the paid haul-away service for my old dishwasher, stating that it was not disconnected. I was never informed in advance that the dishwasher needed to be disconnected prior to haul-away. I informed the delivery team that I could disconnect it myself and went to the garage to turn off the circuit breaker. When I returned to the kitchen moments later, the delivery team had already left without notifying me or completing the haul-away. I later spoke to the Delivery Coordinator, Keith, and with customer care representative, Devon, to express my disappointment and request a refund for the haul-away services, since they were not completed as paid for. What is most concerning is that Lowe’s policy allows returns of damaged appliances within 48 hours of delivery. Because the delivery team did not inspect the dishwasher at the time of delivery, I now have to wait for my installer to verify whether there is any damage, which may happen outside the 48-hour return window. Despite explaining that this situation was caused solely by Lowe’s delivery process, my request to extend the return window was denied. The customer care experience was also very long (over 1.5 hours) and frustrating, as it involved repeated back-and-forth conversations and escalations with a manager just to explain my situation, only to ultimately be told that Lowe’s would not accommodate my request. Overall, I am highly dissatisfied with this experience. What should have been a simple delivery with clear instructions turned into an unnecessarily time-consuming and stressful situation. I expected better communication, adherence to paid service commitments, and greater flexibility given the circumstances.

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