Lowe's Home Improvement

Reviews

• TA

  Ted Aschenbrenner

  2 days ago
  1.0
  Still no joy. Over 6 weeks past the dishwasher first leaking. Had to threaten litigation to even get a call back back. They are still stalling. Assurant, Inc. is the partner that handles protection plans, extended warranties and support services for Lowe's Companies, Inc. they are deep in the middle of this. Lowes Store #0397 Major Dishwasher Install Problem & Lack of Warranty Service Lowe's Companies, Inc. As of this date and time the problem has not been addressed,  To my or my wife's satisfaction. -An extended warranty on an appliance is insurance, if there is a problem it should be repaired or replaced within the warranty period. Timeline: -Bosch Dishwasher leaked after about 4 years, still fully under 5 year warranty. -Appliance Repair Person could not remove dishwasher said it was our problem to remove it. We had originally paid to have Lowe's own installers do the install. -An email back to us from Lowes said our dishwasher was "Improperly installed". -Attempt to return Dishwasher was declined even though improper installation from day one. -So far we had to order a new dishwasher with install cost and a new warranty. -$1200.00 Bill for dishwasher removal after floor demolition and floor repair on ceramic tile. -I will not go into other damage issues here. -Ted Aschenbrenner Manassas Virginia 20109 Keywords Below are appliances products names or contractor terms etc. that could be relevant in doing due diligence on purchasing. Install keywords installer installation replace contractor  service improper faulty installation Services plumber electrician  gas logs carpentry electrician  roofer  contractor roofing gutter electrical gutter Repair Keywords appliance repair replace removal remove reviews problems issues bad reviews unresolved problems Products dishwasher stove cooktop electric stove oven natural gas stove refrigerator freezer exterior door fire screen door French door sliding door roofing roof  replacement windows screen doors refrigerator garage door gutters downspouts metal roofing fence fans light fixtures countertops granite  synthetic stone vinyl siding heating cooling systems air conditioning units kitchen remodeling bathroom vanities bathtubs showers washers dryers ranges faucets sinks walk in tubs shower conversions floors flooring hardwood laminate ceramic tile vinyl decks backup generators Extended Warranty Terms long term extended repair warranty protection plans maintenance agreements product protection plans PADDING: wrefgvbtyj
• NN

  Natty

  6 days ago
  5.0
  I ripped my discharge out from my campervan (again) and its not the standard 3 inch hose hook up. So I have to do a some rigging and Don was there bright and early to ease my discomfort. There were 3 others that were extremely helpful that I failed to get there names. Mr. Don would just pop up exactly when I was searching for another little piece ;) It was a fun morning of hunting, searching and finding. Thank you Lowe's for having an amazing AM team ❤️
• TH

  Tina Marie Hersey

  May 12, 2026
  1.0
  I asked several employees to help me find what I drove 55 miles to purchase. I was treated like I was a bother for asking. After walking from one end of the building to the other - twice, I ran across yet another employee and decided to ask once again for help - this time - I hit the jackpot! This gentleman’s name was Glen. He was very professional and courteous. He not only told me where I could find what I was looking for, he also took the time to personally walk with me to the correct isle. I was happy with the service that Glen provided. I took the time to tell him that I appreciated him, as well as, how disappointed I was with his coworkers. I have repeatedly had poor service at this Lowe’s Store and more than likely will not be shopping there in the future! Glen was great but it doesn’t excuse the horrible customer service that we have experienced over the past 10 years!
• RY

  Richard Yow

  Apr 28, 2026
  1.0
  4-28-26 3:15-3:30 Customer Service desk-Kalispell Lowes. I had a very simple return and visited the "Customer Service" desk and was met with an exceptionally rude lady- I didnt get her name but she was taller with a heavy "Russian possibly" accent- she also has bright pink-purple hair and bright lipstick to match. I started off friendly greeting her and I could tell the minute she looked at me she was angry or having a terrible day. I placed my return ( 1' Shark Bite" Ball Valve I had purchase a couple days ago on the desk-she claimed she couldnt scan it and insisted she would not look it up (it had a description right on the valve handle) I ask again she said "NO I will not look it up you need to go in the back and find a matching one"- I politely said OK and ask which isle and she snapped and said "17 I think" when I ask direction to the isle she in a very rude voice said " your at isle 4, count up to 17 and pointed" I did as she ask and 10 min later I found the valve and brought it back-she had me scan my Apple Pay My Lowes Card" and just like that it was refunded-this could have been handled in such a better way-she was still huffing and puffing when I said thank you and exiting the area. I have been in here any times and the employees are always helpful and caring- my family and I would never feel comfortable visiting this store again. Thank you Richard Yow
• BG

  Brandon Gates

  Apr 27, 2026
  1.0
  I had a very frustrating experience with Lowe’s regarding their tree warranty policy. Last year, I purchased three trees. I followed the planting instructions on the label and have extensive experience planting trees without issues. Unfortunately, one of the trees died within the year. I returned to the store with the dead tree and my receipt, only to be told by the service desk that Lowe’s had “recently changed” their policy and now only offers a 30-day warranty. That didn’t sound right, so my wife checked their website, which clearly still states: “You can return these items within 365 days of purchase: Trees, shrubs and perennials.” I went back to the store to clarify, but by that point I was 7 days past the 365-day mark. I spoke with the store manager, Larry, who again stated the policy had been changed to 30 days in recent months. To make matters worse, corporate customer service was inconsistent. Initially, they also claimed the policy was 30 days. After escalation, a manager acknowledged that the 365-day warranty is still valid, but refused to help because I was just one week outside that window. So ultimately: Store staff gave incorrect information The website still reflects a 365-day policy Corporate gave conflicting answers No one was willing to stand behind the spirit of the policy, even being just 7 days outside This feels less like customer service and more like policy dodging. I’ve spent a lot at Lowe’s over the years, but this experience seriously undermines trust.

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