Lowe's Home Improvement

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Visit the customer service desk in store to apply for a tax-exempt account.

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, gardening equipment, and more. Services include installation for appliances, flooring, cabinets, HVAC, and other home improvement needs.

The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. There are special holiday hours and closures on certain dates.

Yes, Lowe's offers both in-store pickup and delivery services to customers.

You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent when your order status changes.

The store primarily supports English and Spanish. Additionally, in-store translation services are available for other languages.

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.

Customers can enjoy meals at nearby restaurants such as Applebee's Grill + Bar, Chili's Grill & Bar, Chick-fil-A, Full Moon BBQ, and Whataburger, all within a convenient distance from Lowe's in Madison.

Yes, there are several nearby coffee shops including Cups in Madison, Cups An Espresso Cafe', and Mocha Mugs, perfect for a coffee break before or after visiting Lowe's.

Nearby stores like Office Depot for office supplies and IT services, Walmart Pharmacy for healthcare needs, Sleep Number for mattresses and furniture, and Game Stop for entertainment offer a diverse shopping experience near Lowe's.

You can reach Lowe's Home Improvement at their main phone number +1 601-605-3660 or via email at customercare@lowes.com.