Well... I would love to give them 5 stars because we love our pool, the purchase experience was nice, and the install was pretty good too. However, service after the sale is abysmal. This is the second filter fitting that has leaked since we've had the pool installed and the pool has only been here for 9 months. The installer came out less than a week after the install to fix a leak at a fitting. Now, after filling the pool for the season, I turned the pump on, and saw water dripping. This is a different fitting that's leaking. 🙄
So, I called The Pool Guys on a Thursday evening. 12:30pm on that Friday they called me back to tell me what my problem was. That's funny because I called them and told them what the issue was. Well, they basically told me how to fix it. I don't think so! This pool has been up for less than a year. They need to stand behind their product and come fix it.
I will gladly change my review to a 5 star if they do the right thing.
MM
Micropenis-Rodney-Chitwood
Jan 15, 2026
5.0
Great pool company. Even for dickeads like me!
MH
Mike Hill
Aug 18, 2020
5.0
Excellent service on our recent project. Have always used PoolGuys and have been pleased. They installed pool and did all upgrades professionally and at a reasonable price. Jeremy is an excellent service man.
KS
Kevin Schloemann
Oct 1, 2019
5.0
We have had our pool for 4 years (3 full seasons) and while we have had a minor issue here and there (pump went out, heat pump stop working twice) Eddie has always worked to ensure items under warranty were fixed. The pump was out of warranty and Eddie worked with his Pump Rep to get us a good deal on a repair. I have seen a few negative comments about Eddie but they haven't presented to me. He has been great. His kids that work there are exceptional people and the pool is beautiful. He also finished the pool on time which is a rare occurrence today. I have many friends who used other vendors with less success. I didn't know Eddie or his family and he didn't ask me to write this. If anyone wants to reach out to me for more info I would be happy to help. Building a pool is a big deal.
The Pool Guys is a family-operated retail establishment specializing in pools, hot tubs, and swim spas. We offer a comprehensive range of products, supplies, and services related to pools and spas to meet our customers' needs.
Do you help design and build custom pools?
Indeed, we do. In addition to our retail offerings, our expertise extends to pool design, installation, and maintenance services. We are equipped to assist with custom pool projects from conception to completion.
What products do you sell in the store?
Our store carries a wide selection of products including above-ground and inground pool equipment, hot tubs, saunas, swim spas, pool accessories like floats and cleaning tools, as well as essential components such as pumps, filters, heaters, lights, chemicals, and pool covers.
How much do products and services cost?
The cost of our products and services varies depending on factors such as pool size and the type of service required. For instance, residential above-ground pool packages and installation costs differ based on the model and dimensions. For accurate pricing, we recommend contacting us directly for a personalized quote.
Do you offer pool opening and closing services?
Yes, we provide services for both opening and closing inground pools. The pricing for these services varies based on the level of service required. Please contact us for specific details and pricing information.
Do you offer delivery and installation?
We do offer delivery and installation services. Our professional team will deliver, install, and ensure your hot tub or pool is set up correctly and safely. Before concluding the installation, we will provide a thorough explanation of the operation and maintenance procedures.
How often should I test my water?
For optimal water quality, we advise testing hot tub water 2-3 times per week and pool water once a week. We offer complimentary water analysis at our store, so feel free to bring in a water sample at any time for testing.
Brand Certified Facts from The Pool Guys
This information is certified by The Pool Guys and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: