Pro Outdoor - Sunset Hills

Reviews

• MP

  Megan Pritchard

  May 13, 2026
  4.0
  I mean, it's fine. They do the seasonal activation and winterization on my tiny city system. The plan for that is $300-something per year. But every single time they are here something is broken and needs repaired. And it always costs a fortune. Today was a punctured line from a contractor that had to do lead remediation. Their fault, yeah, but will they reimburse me? Likely not. Pro Outdoor did the fixes, it took one hour. And cost about $700. You read that right. SEVEN HUNDRED DOLLARS for fixing three punctures in a flex PVC line over one hour. Whoever is taking home this bacon is banking.
• KL

  Kameron Lawson

  May 11, 2026
  1.0
  From start to finish, this was a very disappointing service experience. At my seasonal activation appointment, the technician arrived, worked for some undisclosed amount of time, and then left without a word. No walkthrough, no summary, no notification that he had even finished the work. I didn't even know he was gone until I checked. Shortly after, I received an email with a single document attached and nothing in the body to indicate any concern. Out of curiosity, I opened it and discovered, buried in a checkbox, that my backflow preventer had failed inspection. The technician who had been on my property never mentioned it. I called the company and explained what happened. I received no apology. Instead, I was told they needed to speak with their technician and call me back. Then, a bit later, I got an automated text scheduling a follow-up appointment, telling me to block off 4 hours, with no reason given. I called again; they hadn't reached the technician and didn't know it was sent, but promised to follow up. Eventually, someone called to say the backflow preventer needed replacement, and an estimate would follow, but no explanation of the problem or offer to walk me through it. The appointment, I was told, had been sent in error. After repeatedly raising the issue on the phone that it was unacceptable to so flippantly disregard a customer's time, provide no feedback during the service call, and leave without any communication, the customer service representative responded multiple times, "I'm sorry, good sir." So instead of an apology, it was sarcasm. The issues here aren't catastrophic, but it is incredibly frustrating. There was poor field communication, an unexplained failed inspection, a scheduling error no one owned, phone tag to try and find help, and a dismissive close to what should have been a straightforward service call. There are many reputable irrigation providers in the St. Louis area, and I'd encourage anyone reading this to explore those options before committing here.
• SC

  S C

  May 10, 2026
  5.0
  Mark Arnold came out last week to turn on the irrigation system and repaired a leaky sprinkler sprout. Very efficient and professional. We have used Pro Irrigation for years and have had the best experience with all the techs and those at the office.
• DR

  Dan Rechtien

  May 6, 2026
  5.0
  Lily came today to open our sprinkler system. She was friendly and knowledgeable. She was helpful with a few areas where we had new structure that required some adjustments to sprinkler heads . Thx Lily, great job Margaret
• GW

  greg walnut

  Apr 30, 2026
  3.0
  Good guy indeed, but didn’t have a pump which seems odd. I’m left with a feeling that anybody who comes to my house really knows what to do. You don’t feel confident about the work once they leave. I’ve had more repairman from pro-outdoor look at me and say I don’t know what to do.

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