Aptive Pest Control

Reviews

• GS

  Greg Stratton

  2 days ago
  1.0
  This company is a scam. A sales man showed up in my neighborhood with a contract and what sounded like a good deal. I figured I could use the free time from DIY. I signed up, about a week later a Tech showed for an initial service. He stated the follow-up service would be in 20 days. A month goes by no tech, no bill, no communication. I try to contact them all I can get is an Ai assistant who is not helpful. I give up another month goes by. Now I have not been treating myself as I don't want to interfere with what they're doing and my home hasn't been treated at all cause they haven't shown. Then the email arrives a bill for 3 months plus late fees. From a company I haven't seen or been able to contact. I lost it called the first number I could find nothing. I track down a number on a website and after a hour of playing with Ai I finally get a call center. These employeds are definitely not in MO and possibly not the US. OK alot of people use call centers let roll these dice. Try nice nothing, try logic nope, so finally after a lot of aggressive communication I get to a cancelation assistant and cancel my policy. So there is a small silver lining if you are forceful and relentless you can get your balanced to 0 and no cancelation fee. I tried nice that didn't work they just try to force a reschedule on you which with their track record wouldn't happen anyway. I had to get rude. Which I hate since I already have BP problems so I try to stay at a calm baseline. Do not sign their contract, do not use this company. If their operations is this bad I can't imagine they are filllowing industry protocols or what chemicals they may be using. I have put in a complaint with both the BBB and DA so hopefully they do something, but let's honest about that possibility. I guess Iin the end it's buyer beware and may the odds forever be in your favor. A quick edit that I also want to point out about this company if you look at the majority of their top five star reviews they have first person pictures of people doing the service so you can tell that these first person pictures can only be provided by a tech. So they have all the texts going on and making five-star reviews about the work that they're doing as customers. They're so inept that they have to be crooked and lie in their own reviews.
• BL

  Brandi Lane

  5 days ago
  1.0
  8/26/26 After all the bs below, I figured they wouldn't show up today. They haven't, so I got on my customer account and now it says I am back to the original appointment date of Aug 27th. This company is a joke. I will wait another day...if you do not show up I am contacting a lawyer because there are entirely too many people in the reviews using the word fraudulent. Also, customer service lied to me yesterday not only about an appointment today, but also that they "credited my account with $80 for the inconvenience"....it was $30, I just checked my aptive account. Anyway their calls are recorded so there is proof of what was said to me, it can be subpoenaed. 8/25/26 Took away my 5 stars. The route manager, Mark Bigelow, is the one who sold the contract to me in July. Technician came to spray the same day, he's 5 stars all the way around. Mark and the rest of the company get 1 star. My property is supposed to be sprayed 2x a month, in November it goes down to 1x a month until March, because in winter bugs aren't as active. That was fine, 2x a month is part of the reason I signed up. Now tell me how I got charged for August on August 10th. On the 22nd I finally call and I want to know if they are planning on spraying 2x in 9 days?!?! Because no one has shown up, never got an appointment text or email either. When I called I was told that the route manager was supposed to type it in for 2x a month with me, system schedules every 20-40 days. He failed to do that, so the guy I'm talking to sets me up on a 2x a month schedule starting in September and the next spray was supposed to be August 27th. I'd just have to deal with only 1x in the month of August. About an hour ago I got an email telling me my appointment had been rescheduled to September 9th! That means I paid for August and they didn't even show up. So I called again. The woman told me that it was rescheduled because the route manager, Mark, had failed to confirm the appointment. So now they are coming tomorrow. If they do not show up then they will have to let me out of my contract without paying the cancelation fee, all because THEY failed to hold up their end of the contract. This isn't looking good for this company. All I want is what YOUR employee sold me in a contract, I don't want extra, just what I'm paying for. If you can't provide that then rip up my contract and put $0 balance on my account. If you don't not show up tomorrow I will cancel that debit card so you can't charge me for services you are NOT providing. Because if you do not show up then you have committed fraud. These are the types of stories you see on the news about scammers getting paid to do a job and then not doing it.
• EL

  Emily Lewis

  5 days ago
  1.0
  They cancel and reschedule appointments with short notice (within your scheduled timeframe) and no consideration of your availability. They give 4 hours windows, and every time my appointments have been canceled or rescheduled, it has been towards the end of the window. Was told last week they were on their way, no one showed up, got a cancelation notice with no explanation. I had to reach out to reschedule. I picked a day and time when I would be home so they could also spray inside. Window was 8am-12pm and got an appointment rescheduled email at 10:45 am stating they are now coming Thursday- did not even ask if I would be available so they could be sure to also spray inside my home. No consideration of your time or money. Canceling my account.
• ST

  Stephanie Thomas

  Aug 22, 2026
  1.0
  This is the absolute worst service I have experienced recently smh seems like the way of the world now. So no one showed up again. It’s a very strange thing that you’re scheduled then rescheduled countless times then to speak to someone and they make all these promises and extend expectations that just don’t happen. I have spoken to live agents they’ve made deals with me to keep the service going and nothing changes. The scheduling system is unreliable the communication between the agents and the technicians is non existent. I know that good help is soooo hard to find and these days, so is good reliable business practices and good service. Guess it’s the way it is now. I would not recommend this business due to the poor quality I have experienced.
• JB

  John Brewster

  Aug 1, 2026
  1.0
  Customer Service, I am disappointed. Since we can’t seem to get our property serviced, per our contract, nor can we resolve our concerns with Aptive Customer Service Reps, I have posted my grievances on BBB.org and will continue to provide by experience on other online review platforms (Google Maps, Yelp, etc). Disappointed in the companies decline since being a customer since 2022. Review: 5 stars for Omaha, NE 0 stars for O’Fallon, IL (St. Louis Metro East) We used this service for 2+ years in Omaha, NE. They mostly performed well with their services and we were satisfied. However, We moved to O’Fallon, IL (St. Louis Metro East) in the summer of 2025 and transferred our service to this address. Sadly, the service drastically declined. It is 1 Aug 2026, and we haven’t been able to receive service since April 2026. And yet we can’t cancel without being fined… We have been customers since 2022, and during a renewal in 2024, we were told we could cancel anytime since we had completed our initial contract. According to representatives, we are wrong in our account of how the renewal pitch was described to us. That’s frustrating because I asked the sale person to repeated that twice when that was spoken and I asked for that to be clarified and repeated right before the phone conversation ended. But now, we are being “held hostage” by a service we can’t cancel nor can we get our property serviced. An appointment is made, only to be rescheduled and then canceled or rescheduled again: repeat since our last service. Disappointed.

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