Lowe's Home Improvement

Reviews

• CM

  Christopher Mincks

  1 day ago
  5.0
  The older lady that use to do construction in the back by the lumber she was amazing she was vary smart helpful and she took the time to help me get everything I needed and got my materials to the job location on time I’d definitely be back because of her!
• MB

  Manuela BedoyA

  Aug 25, 2026
  1.0
  ⭐ 1/5 — Absolutely unacceptable experience This has been one of the worst customer-service experiences I have ever had. Lowe’s delivered a broken dryer, and I also paid Lowe’s for professional installation. Despite the appliance arriving damaged and the installation not being completed correctly, Lowe’s has refused to take responsibility or provide a reasonable solution. I contacted Patrice, the appliance manager, expecting someone in management to take ownership of the situation. Instead, I was met with excuses, finger-pointing, and a complete lack of accountability. A customer should not have to fight for help after paying for a new appliance, delivery, and professional installation. Lowe’s accepted my money but has failed to deliver a properly functioning dryer or stand behind the installation service it sold me. I have wasted an unreasonable amount of time making calls and trying to get this resolved while Lowe’s continues to pass the responsibility elsewhere. I strongly recommend purchasing appliances from a company that actually stands behind its products and services. Based on this experience, I will not trust Lowe’s with another appliance purchase.
• JR

  Justin Roberts

  Aug 18, 2026
  5.0
  Forklift operator is more than helpful, she goes above and beyond to help. Didn't catch her name
• MW

  Mark Welding

  Aug 18, 2026
  1.0
  I've been in there a few times and I've gone to the Discount Lumber rack. If you take it to the checkout desk they scan the ticket and charge you full price even for a small piece of lumber that has been cut off. Some of the people are very rude when you confront them about them price.
• SS

  Stephanie

  Aug 3, 2026
  1.0
  First I spoke with Adam in customer service when he answered I could hear that he was chit-chatting with somebody else, I heard him saying he was a hot mess.. That just goes to show all they do is chit chat instead of do their job taking care of their customers!! I was placed on hold for 40 minutes, I hung up and called back I was given the excuse that he got busy but yet I was first in line you answered the phone I'm first in line you take care of the first person in line!!!! When I called back the second time Adam answered said sorry I got busy and forgot.... SERIOUSLY??!!!! I spoke with the supervisor Del on Saturday about a Whirlpool washer that we purchased on Friday we paid over $600 for it we got it unboxed took the drain plug off and water spilled out of it then we opened it up and noticed water spots on the inside. This has been the 4th time I was told of this problem I was given a number to Whirlpool by Del he said this is definitely a problem and that if Whirlpool doesn't help us he would. I called to speak with Del because Whirlpool isn't helping me Del wasn't there today so I spoke with Trent. He explained to us that we could bring it back but then we would have to pay more money for somebody to bring it back, he said that they couldn't get me on the schedule for somebody to pick it up and it would be $40 for them to do that. We paid somebody to come and pick it up for us because they said it was going to be at least 2 weeks before they could deliver it to us but we needed it right away so that's why we paid somebody else to pick it up for us, they said that we have to bring it back to the store why am I going to pay more for somebody to come and bring it back after all of the money that we spent there in just a week how did this become my problem that you sold us a used washer?! We spent almost $2,000 in less than a week, this is how you want to treat your customers?... We purchase a washer that is used when we paid for a new one, Lowe's does not care about their customers all they care about is money! I want a brand new washer with no water in it and no water spots is that too much to ask for? Apparently so!!!! I am a professional painter I spend a lot of money here almost every day, I will no longer waste my hard earned money here!!! I will not stop until this is taken care of you're not going to treat people like this!!! If I have to complain about it everyday I'm going to!!! Trent had mentioned that I could bring it back and get our money back and we could go somewhere else, he's a store manager why are you trying to push your customers somewhere else??? All the negative reviews say it all!!! You know when there are as many negative reviews as there are that shows that there really is a problem, but nobody wants to do anything about it!! I also just called about my starter guide I never received for the new GE gas range stove we purchased they didn't open the box in front of me to show it was brand new now I have a feeling they gave me the floor display, I am absolutely very dissatisfied with the customer service that I have received here!!! It's funny I went to Menards and ask them their protocol when selling appliances she explained in great detail that they MUST be unboxed in front of the customer and also with the washers they MUST explain to the customer that they are tested at the manufacturer but they should not have water spots inside of the drum as they do not fill the drum up with water so I most definitely got a used washer!! We spend over $1,700 in less than a week and this is the kind of customer service we receive??? Absolutely unacceptable!!!! STORE MANAGERS TRENT AND DEL DO A BETTER JOB ON MANAGEMENT!!!!! I WILL NEVER SHOP HERE AGAIN ESPECIALLY WHENEVER TRENT TOLD ME TO BRING BACK THE WASHER AND GO SOMEWHERE ELSE!!! MY DECISION IS PERMANENT I WILL NEVER SHOP HERE AGAIN!!!!!!

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