Aaron's

Reviews

• SS

  Steve Sanders

  Sep 1, 2026
  5.0
  Fair prices, good selection.
• CB

  Camille Boatman

  Jul 22, 2026
  1.0
  I haven't even received my items and it's been nothing but a nightmare. They said they had my fridge down for delivery this Friday and come to find out no delivery was scheduled. I've been trying to get someone to answer the phone since yesterday morning, nothing. They keep trying to blame it on no delivery driver which is absolutely not my problem. For delivery they say is 5 to 7 business days I'm having to wait until after August 3. Guess why?? No delivery driver which Again is not my fault. The district manager was supposed to have already called me back. Guess what??? Nothing!! If this is how it's starting and I haven't received my items what is it going to be like when I do? Should I stay or run? Aarons what do you have to say??
• RS

  Rian Swift

  Jun 17, 2026
  1.0
  I've had a front-row seat to the way Aaron's has treated my wife, a customer since 2016, and it's honestly embarrassing. She did exactly what a responsible customer is supposed to do. She contacted the store when her pay schedule changed, explained the situation, and was told notes would be placed on the account. Later, an employee admitted those notes were never entered. So either employees are telling customers things that aren't true, or management is failing to do the most basic part of their job. The result? Unnecessary collection calls, constant confusion, and a collection call at 7:16 AM that woke up our household. What's even more frustrating is the revolving door of management. Every few months there's someone new, nobody seems to know what's going on, and nobody takes responsibility when mistakes are made. One person says one thing, another says something completely different, and the customer is expected to deal with the fallout. After nearly 10 years of loyalty, this is how Aaron's treats customers? Poor communication, poor documentation, poor management, and zero accountability. If you're considering doing business here, document every conversation, every promise, and every payment. Apparently a customer's word means nothing, and neither do promises made by employees once management changes again. Aaron's talks a lot about customer service. Based on what I've seen, they should spend more time practicing it.
• SE

  Samantha Erickson

  Nov 19, 2021
  1.0
  I went to do self pick up with my father after driving over two hours away and asked if a temporary paper ID would work when I called earlier in the week and was informed it would as long as I had my lease agreement. When I arrived at the store that’s not what happened, they refused to allow me to pick up the items or have them delivered or make anything right for the wrong information I was given by there employee. So now after informing them of the inconvenience that this caused and now how my food is going to spoil they didn’t care nor show any compassion to make it right. I will never recommend or do business with them. I will go to Lowes. I am disappointed in the O’Fallons Arron’s and would never recommend anyone go to them for anything.
• BE

  Brina Ellis

  Aug 21, 2018
  1.0
  They lost my stuff and they are always tying to get over. I only went there cause they said they report your payments it would build credit. Update still trying to get this firgured out. Tying be patience but starting to wonder if I should get a Lawyer.

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