Brand Certified
Ferguson Home
3.5(104 reviews)
Certified by Ferguson Home • Oct 11, 2026
Business Details
3401 Ne Ralph Powell Rd, Lee's Summit, MO
64064, United States
Certified by Ferguson Home • Oct 11, 2026
(816) 525-0200
Certified by Ferguson Home • Oct 11, 2026
https://www.fergusonhome.com/showroom/branch/lee's-summit-mo-showroom-3324
Certified by Ferguson Home • Oct 11, 2026
About
Certified by Ferguson Home • Oct 11, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Welcome to Ferguson Home in , your local showroom for premium kitchen and bath products, luxury fixtures, and home design inspiration across Lee's Summit. Explore faucets, vanities, bathtubs, shower systems, and lighting displayed in thoughtfully curated vignettes.
Our knowledgeable associates work with homeowners, designers, and builders to create beautiful, functional spaces. Start planning your visit on our website or browse our vast selection of inventory. Ferguson Home in : where exceptional design meets expert service.
Location
Certified by Ferguson Home • Oct 11, 2026
Hours
Certified by Ferguson Home • Oct 11, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
11/26/20269:00 AM - 5:00 PM
12/24/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
12/26/2026Closed
12/31/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
1/2/2027Closed
Reviews
3.5
104 reviews
5 stars
50
4 stars
15
3 stars
8
2 stars
4
1 star
27
- SPS PSep 1, 20265.0Great Experience
- MMMAA714May 5, 20261.0I wish there was a zero star option. We are now 18 days in our beautiful new home with a GE double oven that does not work. It seems that Ferguson has absolutely no responsibility for any appliance once delivered and installed in your home. Ferguson has ZERO skin in the game to ensure that a product YOU BUY from them is actually going to work. One would think they would ensure the appliance works upon installation. That never happened. When you call Ferguson, you get absolutely nothing but "call the manufacturer". We would have been better off purchasing from Amazon. So please - as we wait yet another day for a third service call from GE, avoid the angst and go somewhere else with your hard earned money.
- SWShannon WilliamsMay 1, 20261.0Would not recommend using Ferguson in Lees Summit. Built a new home and had several issues with my appliances and when it came time to finish the home they had no idea what I had a ordered, paid for and the invoice was nightmare and you couldn't find anyone who knew how to fix the issue. I bought JennAir appliances and have had issues since I got them. Recently called about my refrigerator leaking and of course it was "outside the warranty by a couple of month". The refrigerator is a little more than a year old. No desire to help. I wish builders would stop using them. Best Buy, Home Depot, and Lowes have been far better in the past with appliances, warranties, and cost. Also management save yourself some time and do not respond with your obligatory generic response I am not interested.
- JSJen SommerMay 22, 20211.0We have purchased appliances in the past at this store and received great customer service until today. The employee working at the front desk was very rude. We are remodeling our home and needed to purchase several appliances, lighting, kitchen and bathroom hardware, and a new tub. We were there to look at options and to purchase a dishwasher. We spoke to an employee several days ago and came back to purchase the dishwasher. When we approached the employee, she told us without looking that nothing was in stock and it was basically not worth her time to look. Also she stated that there was no one to help us. I understand they may be busy, but that is an acceptable statement to a former and potential customer. We left and immediately went to Best Buy and purchased all of our appliances. Please heed my advice and do not go there! I hope management sees this post so they can treat their future customers with more respect.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home renovation projects?
Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products from renowned brands, suitable for building new homes or renovating rooms.
What are the showroom hours for Ferguson Home in Lee's Summit, MO?
The showroom is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
How can I book a personalized appointment at Ferguson Home's showroom?
You can book an appointment at one of their showrooms to interact with products firsthand and receive expert support throughout your project.
What is Ferguson Home's return policy for most items?
Most items can be returned for a refund within 90 days of receipt, excluding shipping costs, provided they are in resalable condition and meet other criteria.
Is there a restocking fee for returned items at Ferguson Home?
No, Ferguson Home does not charge a restocking fee on returned items.
How do I initiate a return or cancel an order with Ferguson Home?
Returns and order cancellations can be set up online through your Fergusonhome.com account; guest users must create an account to access these features.
What forms of payment does Ferguson Home accept?
They accept Amazon Payments, Ferguson Line of Credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
Are there any appliance stores near Ferguson Home in Lee's Summit?
Yes, nearby appliance stores include Factory Direct Appliance and Ferguson Bath, Kitchen & Lighting Gallery, which customers might also visit for additional options.
What other services are available near Ferguson Home that customers might find useful?
Nearby services include dental care at Precision Dental and Gateway Endodontics, massage therapy at Signature Massage and New Beginnings Massage, and real estate services by Better Homes and Gardens Real Estate Kansas City Homes.
How can nearby businesses like Connect Co-Working and Liberty Mutual benefit customers visiting Ferguson Home?
Customers visiting Ferguson Home can access co-working spaces at Connect Co-Working for professional needs and seek insurance services from Liberty Mutual nearby, providing convenient business and personal support options.
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