Above & Beyond Pools and Spas

Reviews

• SH

  Shaun Hornbeck

  Apr 29, 2026
  1.0
  I had Above and Beyond Pool and Spa install a new pool liner about 3 years ago, and the experience has been one continuous problem from the start. I normally do not post reviews like this, but after years of being dragged along and seeing so many other unhappy customers, I feel people should know what they may be dealing with. The liner was installed late in the season. Before that first season was even over, I noticed a large area in the deep end — approximately 12x24 inches — where rocks were clearly underneath the liner. I contacted Michelle, who assured me they would come fix the issue. After repeated calls and waiting well beyond the normal time I close my pool, I was eventually told I would be “the first customer taken care of in the spring.” I still have the voicemail from August 9 at 10:37 AM confirming that. Spring came and went with no call from the company. Once again, I had to reach out myself. They eventually sent Jessie, the same installer who originally installed the liner. I had previously been told by Vince that the installers had at least five years of experience, but Jessie informed me this was actually his first year doing installs when he was at my house. Per the company’s instructions, I had already drained the pool in preparation for the repair. After finally showing up, Jessie stated there was nothing they could do and that I would need an entirely new liner after only one year of use. Michelle then quoted me approximately $4,700 for another liner after I had already spent over $7,000 the year before. In my opinion, once this company gets paid, customer service disappears completely. I have saved the voicemails, text messages, phone records, and security camera footage documenting these interactions. Do yourself a favor and look elsewhere before hiring this company. There are plenty of other pool companies that value their customers and stand behind their work.
• ER

  Emily Reeves

  Jun 25, 2024
  5.0
  So incredibly helpful. The kind of place that makes you feel bad about buying on Amazon because you just want to support them.
• KF

  Karen Fernandez

  Aug 7, 2017
  5.0
  I see why the name of this place is Above & Beyond that is exactly what they are! Our hot tub is amazing for fun and relaxation, BUT most importantly for our health. My husband is an Iraq Veteran with permanent injuries and our hot tub helps him find some temporary relief on a daily basis. Thank you Above & Beyond for all you do, especially You - Michelle!

Frequently Asked Questions About Above & Beyond Pools and Spas