Above & Beyond Pools and Spas

Reviews

• KA

  Kyle Arrington

  1 day ago
  5.0
  I purchased my Marquis hot tub from this company, and the entire experience was outstanding. From our initial conversation through installation, their team was knowledgeable, professional, and easy to work with. I especially appreciated the continuous communication throughout the process, which kept me informed every step of the way. The installation went smoothly, and everything exceeded my expectations. I highly recommend them to anyone considering a hot tub purchase.
• TN

  Thew Nelson

  Aug 11, 2026
  1.0
  Liquid Chlorine is outrageously expensive at this place, never buying it from here again.
• RJ

  Rose Jordan

  May 29, 2026
  5.0
  I've been going to this place for 14 years and they have always gone above and beyond. Good name for a good company and staff.
• SH

  Shaun Hornbeck

  Apr 29, 2026
  1.0
  I had Above and Beyond Pool and Spa install a new pool liner about 3 years ago, and the experience has been one continuous problem from the start. I normally do not post reviews like this, but after years of being dragged along and seeing so many other unhappy customers, I feel people should know what they may be dealing with. The liner was installed late in the season. Before that first season was even over, I noticed a large area in the deep end — approximately 12x24 inches — where rocks were clearly underneath the liner. I contacted Michelle, who assured me they would come fix the issue. After repeated calls and waiting well beyond the normal time I close my pool, I was eventually told I would be “the first customer taken care of in the spring.” I still have the voicemail from August 9 at 10:37 AM confirming that. Spring came and went with no call from the company. Once again, I had to reach out myself. They eventually sent Jessie, the same installer who originally installed the liner. I had previously been told by Vince that the installers had at least five years of experience, but Jessie informed me this was actually his first year doing installs when he was at my house. Per the company’s instructions, I had already drained the pool in preparation for the repair. After finally showing up, Jessie stated there was nothing they could do and that I would need an entirely new liner after only one year of use. Michelle then quoted me approximately $4,700 for another liner after I had already spent over $7,000 the year before. In my opinion, once this company gets paid, customer service disappears completely. I have saved the voicemails, text messages, phone records, and security camera footage documenting these interactions. Do yourself a favor and look elsewhere before hiring this company. There are plenty of other pool companies that value their customers and stand behind their work.
• WW

  Webster

  Mar 4, 2022
  1.0
  I purchased a high end Master Spa hot tub from Michelle, owner of Above and Beyond in February 2021. Service was good until I made a warranty claim about the spa cover which the photos I took clearly show was defective. Apparently the manufacturer put the foam insulation into the cover while it was still hot causing it to weld itself to the cover material, which made it impossible to flip the insulation over from time to time per the manufacturer's instruction in order to keep water from pooling on the cover. I sent photos along with an explanation of the issue to Michelle, the owner of Above and Beyond, which she forwarded to Master Spas. Master Spas requested additional photos which I provided, in abundance. Since then, which has been over two months, I have heard nothing from Michelle or Master Spas. I have emailed Michelle and left numerous messages, as she never seems to be available when I call. At this point it is clear that she is ghosting me and has no intention of doing the right thing. This is an example of how you don't really find out what kind of business you are dealing with until there is a significant issue, which replacing the hot tub cover qualifies as. Michelle, as owner of Above and Beyond, as well as Master Spas have demonstrated they are not good companies. I would never consider doing business with either again. Take heed, shop elsewhere.

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