Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products and brands can I find at Lowe's Home Improvement in Joplin, MO?

Accepted Answer

You can find a wide range of products including appliances, bathroom supplies, building supplies, electricals, flooring, garden tools, grills, hardware, lawn equipment, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, tools, washers and dryers, and windows and doors. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kobalt, and many more.

Question 10

What are the operating hours of Lowe's Home Improvement in Joplin, MO?

Accepted Answer

The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Special holiday hours apply on certain dates.

Question 11

What services does Lowe's Home Improvement offer?

Accepted Answer

Lowe's offers various installation services such as appliances, backsplashes, cabinets, carpet, countertops, deck, doors, garage doors, generators, hardwood floors, HVAC, lighting, plumbing fixtures, roofing, siding, and more.

Question 12

How can I check the status of my order at Lowe's?

Accepted Answer

You can check your order status online by entering the order number or logging into your MyLowe’s account. Email updates will also be sent if your order status changes.

Question 13

Does Lowe's Home Improvement in Joplin, MO offer delivery and in-store pickup?

Accepted Answer

Yes, Lowe's offers both in-store pickup and delivery services for your convenience.

Question 14

What payment options are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payments.

Question 15

Does Lowe's provide any recycling or environmental services?

Accepted Answer

Yes, Lowe's has recycling services for electronics, light bulbs, and batteries, and offers free haul away and free delivery services.

Question 16

What nearby places of interest are near Lowe's Home Improvement in Joplin, MO?

Accepted Answer

Nearby places include minuteKEY (key and locksmith services), Blue Rhino Propane Exchange, RibCrib BBQ restaurant, Roller City Entertainment (laser tag and roller skating rink), and several real estate agencies such as The Perry Team at Realty ONE Group Ovation.

Question 17

How can the nearby RibCrib BBQ benefit customers shopping at Lowe's?

Accepted Answer

Customers can enjoy a delicious meal at RibCrib BBQ, which is conveniently located near Lowe's, making it easy to grab a bite before or after shopping for home improvement supplies.

Question 18

Is there a locksmith service near Lowe's Home Improvement for customers who might need assistance?

Accepted Answer

Yes, minuteKEY is nearby and offers key and locksmith services, which could be helpful if you require lock-related assistance while visiting Lowe's.

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