Lowe's Home Improvement

Reviews

• CP

  Chyann Probst

  4 days ago
  1.0
  Very disappointed with my experience at Lowe’s. I went in to purchase lumber for a DIY project and needed several pieces cut to specific measurements. I was told that Lowe’s does not do project cuts. I understand that stores have policies and limitations, but when you're shopping for lumber for a project, not being able to get basic cuts done makes it extremely difficult—especially when other home improvement stores and local lumber businesses offer cutting services. Unfortunately, this experience completely changed my opinion of Lowe’s. I won't be doing business with Lowe’s again. I'll be taking my future lumber and home improvement projects somewhere that can actually provide the services I need.
• CC

  Cassie

  5 days ago
  1.0
  Absolutely nothing good to say about this store or there employees. Ridiculously disrespectful, I stood in line for over 30 minutes after I paid for my rebar for concrete. And then for them to tell me that you know so I can get it loaded out waiting on somebody to come up there to help me. Once someone got up there they side and then said wow this is on the inside she can get it by herself!! So he continues to take my receipt show me where the rebar was and said you know what he was like it's right here and so then I said he's like so did you need help after that point I was fed up I was done I was irritated and so I grabbed the five pieces of rebar by myself grabbed him and walked out with him after I paid cuz I had previously paid I still had my receipt I honestly will never go back to that Lowe's ever again just a rude and made me feel like I wasn't even like I was low of the low because I was a female and like I wasn't capable of getting it on my own. Way to have good customer service Joplin Lowe's
• IC

  Isaac Cambo

  Aug 24, 2026
  1.0
  Update: As can be seen, Lowe's response to our review was to direct us to a customer "contact us" site - not directly to a representative who could help. Options such as emailing or calling (with potential 25+ minute wait time). We had already been talking with customer service directly to get where we were. Online ordering portal and customer service options were not a good experience or helpful. Pointed to problems with use of third party drivers, but no way to resolve quickly, and all responsibility and inconvenience of getting it resolved being placed on us. Issue was mostly resolved once we drove to the Joplin store, taking back the incorrectly delivered 5 gallon bucket of paint, and spoke to the manager to see about getting what we actually ordered. It took a while for her to figure out how to help resolve, but determined the items were supposed to be delivered from the Carthage store, and she talked to them to try to get them delivered, and we were told they should be coming to us that same day. They were not delivered, so called Carthage store the next day, where it was confirmed the items we ordered were supposed to, but had not yet been sent back out to us, but promised they would get them out. They were finally delivered that day. Customer service also promised a return of some of our costs (delivery fees or discounting the item for us - not given specifics), and we are still waiting to see if that comes through. No refunds of any amount have come through to our account yet. In reality, this poor review reflects the problems and ineffectiveness of Lowe's online ordering and customer service functions, rather than those we spoke to directly at the Joplin and Carthage stores. ********Original Review********** Purchased 3 items for next day delivery - and a completely different item was delivered. Very obvious in delivery confirmation email, with picture of the delivered 5 gallon bucket of paint on our porch, that the 5 gallons of paint delivered don't match items we purchased. When called to get corrected, was told there is no more of what we ordered in stock in Joplin Lowe's, but we could give our credit card info (over the phone) to order more from another Lowe's, which would take 4+ days, and then they could only give us a refund for the original order, after they were able to have a driver come pick up the wrong item (in a few days) and then it would take another 3-10 business days to process the refund after confirmation of the wrong item being picked up. So basically we are expected to pay for it all again, wait a week for the items that were supposed to be next day delivery, and wait for someone to hopefully pick up the wrong item and Lowe's confirm it was picked up before they could refund us for our more expensive items, hopefully in a week or two from now. Not happy with their customer service and lack of effort to resolve.
• MP

  Marie Pennell

  Aug 19, 2026
  1.0
  They need to learning not to put stuff on its side that say keep up right. Why would you put a portable ac unit on its side. Susan had an attitude when she scanned my phone. So I gave one right back when she laid the ac on the side. Than a nother guy told me I could leave since I was being rude which is fine by me. Because it just gose to show that your employers cant read and need to be held accountable for putting something on its side when it say plain as day store up right. And now we have to wait 72 hours to even use it. Which is not fair to me. I will never buy any ac or appliance there ever again you just lost my business and a damaged box
• MG

  M G

  Aug 16, 2026
  2.0
  I had carpet installed last October got the best pad and the Happy Howling collection in my bedroom and another room 5 star carpet and install. In late May early June, I told the lady in the flooring dept I wanted the the same carpet and pad, but I wanted the carpet in a different color. Carpet wasn't the color I picked instore ,they said nothing they could do about it because when you pay over the phone which is the only way to order they told me, there is no way to ensure you are getting the color you want, I wanted cashew, a medium brown but ended up with natural beige which is near white carpet for kids rooms, how would I remember the exact name when they call a few days later they don't give you a print out of your color choice. I CAN LIVE WITH THE COLOR. BUT IT IS NOT THE SAME CARPET OR PAD BRAND I ordered before and the lady there told me it was. This is thin carpet and padding. Everyone who has came over and walked it said no way is the same stuff. The carpet installers were fabulous. I would challenge anyone from MANAGEMENT to come walk on my carpets. They are NOT the same. Anyway there is no proof of the carpet color, brand or padding because they don't give you a print out of what you're wanting before you pay over the phone.

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