Lowe's Home Improvement

Reviews

• MH

  Mia H

  6 days ago
  1.0
  The store manager hung up on me when I questioned why some customers are allowed to do returns without receipts but I was not, despite not having done any previously. Also annoyed that the cashier quickly chose paper receipt and then walked away before I could choose the electronic option for myself.
• NN

  Nicholas Baldrick (Nick)

  Sep 24, 2026
  3.0
  Good experience overall the but the guy at the self checkout made us feel like criminals the way he was standing right over me and checking my bags and literally standing directly behind me as I was checking out. I'm a paying customer, shouldn't make me feel like I'm doing something wrong . Lighten up.
• FH

  Fuego Hernandez

  Sep 13, 2026
  1.0
  This Lowes is very unprofessional especially one of the employees named Oscar he was very rude and raised his voice i went in the other day to return a damaged lawn mower belt for the warranty because I only bought it about 2 weeks ago so I went to the return desk and asked if I could exchange it for a new one because it broke and the girl at the desk Elizabeth said no you can't return that it is to worn and obviously it is very worn because it's broken she didn't seem to understand that she seemed like she had no idea what she was doing and was also not the kindest but after a while of waiting she called over someone named Oscar he walked up and said yeah we aren't takeing that.i explained i am not returning it i am trying to exchange it for one that isn't broken he said no we cant do that and walked us to where to get a new one and said to call this number if they say you can get your money back I will get that done the number he gave us was just add after add and when we finally got past the adds they hang up on us so we go back to the return desk and ask Elizabeth if the store has a number for the company that made it and she said no but I can Google it she gives me a number for a totally different company so eventually this other employee that was at the desk next to her tried to help and was actually helpful she got us a refund and we were abel to get a new belt that was just the first day I came back early this morning to return the lawn mower belt because I exchange it for the wrong size so I had to go get the rigth size I walk in and go to the return desk to return it so I can get the rigth size the same employee named Elizabeth is there I ask to return it for another one because I got wrong size while I am talking to her Oscar storms over and says you cant keep doing this braking stuff and returning it and gets aggressive I tell him that's not what we are doing if he used his eyes and looked instead of assuming stuff you would realize that this is a brand new belt still in the package.we eventually got the rigth belt size and left .i honestly don't know how someone like him still has a job .He will be the main reason I never do business with Lowes again for any of my company needs.
• CC

  Cinnamon

  Sep 5, 2026
  5.0
  Oh my God. I went in with 10mins til close. I was recieved pleasantly. I was walked to the firestick area then I was walked to cash register anf self paid and the lady watching the machines was so nice. Sweetest workers I ever met in any Lowe's
• ST

  Sally T

  Aug 18, 2026
  1.0
  This is probably the most difficult Lowe’s to work with. The customer service is not the best. If I could leave a 0 star review I would. We purchased some appliances, one of them being laundry machines that are stackable. We requested for them to stacked as well and specifically purchased for the stackable ones. When the delivery people came today, we asked them if they would stack the machines on top of each other like it was supposed to be and the delivery people said they were unaware of that and had no instructions to do that. They said it wasn’t in their plan that they were given. The delivery team was still nice enough to do it for us because that is what we had originally requested, so the salespeople made a mistake by not putting it in the delivery teams plan. Anyways when I called customer service and explained everything the lady said she will transfer me to the manager. I waited on hold and some guy by the name of Jim answered and seemed a bit confused, so I asked him if he’s the manager and he said manager of what and I said the manager of Lowe’s. He then proceeded to hang up the phone on my face without saying anything back. I called again and another lady picked up and asked if I could speak to the manager and she said that she can transfer me to the manager. Few minutes go by and some guy answered and I asked if he was the manager and he said he wasn’t the manager and I told him that I was supposed to be transferred to the manger and he said that they transferred me to the delivery people. At this point I was very confused on what is going on with Lowe’s customer service and management. I proceeded to explain the situation the guy on the phone and he told me that he would transfer me over to someone who can help or the manger, or something like that. Then another guy answered the phone and I don’t think he was the manager, but I explained the situation to him and he told me that usually they put whatever the customer requests for in the plan for the delivery team. So I explained to him how I don’t understand why the salespeople or whoever we got it from didn’t put it in the plan or anything. The machines even came with the supplies needed to stack them, but no instructions for the delivery people to stack it? I don’t understand but the guy on the phone said that he would leave a note because I told him that there was nothing wrong with the delivery or the delivery people, there’s just confusion with the salespeople and whoever puts the plan and instructions for the delivery team. Overall, I don’t understand the salespeople and why they didn’t do that when we requested for them to be stacked, since we also specifically got stackable machines. I also don’t understand the customer service people on the phone and what is going on with the manager since they couldn’t transfer to the manager at all and there were issues.

Frequently Asked Questions About Lowe's Home Improvement